MedTech Sales & Service Associate

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Who We Are:

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and products and services! You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home! Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most. A Medical Technology (MedTech) Sales & Service Associate is a professional who generates service revenue by selling medical devices, equipment, or software to healthcare providers, such as hospitals, clinics, and physician offices. They work closely with clients to understand their needs, demonstrate the benefits and features of the products being sold, and provide solutions that meet their requirements.

What You'll Do:

• Successfully complete all required training/learning modules on a timely basis and complete credentialing, such as, medical testing in a timely manner.
• Developing and maintaining relationships with healthcare providers, including medical professionals and purchasing decision-makers.
• Understanding the technical specifications, benefits, and features of the medical devices, equipment, or software being sold.
• May performs electronic, hydraulic, and troubleshooting and make recommendations for parts needed to repair of medical devices.
• Ability to apply manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently. Conducting product demonstrations and presentations to healthcare providers.
• Providing technical support and guidance to healthcare providers during the fee for service sales process.
• Collaborating with cross-functional teams, including engineers, product managers, and marketing, to ensure alignment with client needs.
• Delivering quotes to healthcare providers.
• Continuously measuring and evaluating the effectiveness of sales strategies and adjusting them as needed.
• Demonstrated success in connecting and building relationships with healthcare providers.
• Able to understand the technical needs of healthcare providers and provide solutions that meet their requirements.
• Work independently as well as in a team environment. Work cross collaborately with SOM, Sales, Service Team and /or the Customer to resolve issues and improve service.
• Ensure team compliance to all company policies and procedures

What You'll Bring:

• Bachelor's degree or equivalent experience in a related field such as business, marketing, or healthcare, OR Associate degree or equivalent experience in a related field such as healthcare/clinical, biomedical equipment technology, related field, OR In lieu of degree, 6+ years working with medical devices/FDA regulated products in a hands-on environment required.
• Certifications in sales or healthcare may also be beneficial.
• Technical knowledge of durable medical equipment
• Experience in a sales role, preferably in the medical technology industry.
• Valid driver’s license and driving record that meets company standards and state requirements
• Strong technical knowledge of medical devices, equipment, or software.
• Strong ability to build relationships with healthcare providers.
• Knowledge of the company's products and services, as well as the competition, is essential.
• Ability to close deals and meet fee for service sales targets.
• Knowledge of the healthcare industry, including regulations, trends, and market developments.
• Strong problem-solving and analytical skills.
• Strong organizational and time management skills, including the ability to prioritize tasks.
• Strong presentation and public speaking skills, including the ability to deliver clear and compelling presentations to clients.
• Strong computer skills, including proficiency in Microsoft Office and CRM software.
• Ability to travel up to 70%
• Strong ethical standards and a commitment to providing high-quality service to clients.
• Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials.
• Frequently works in environments where biohazards could be present. i.e. Hospitals, Service Centers, and Depots
• Must align with Baxter infection control policies

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. To that end, this position has a base hourly/salary range of $68,000 - $102,000. The actual salary may vary based upon several factors including, but not limited to, relevant skills/ experience, time in role, business line, and geographic/ office location.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.