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BCU Supervisor, Loan Processing

Req # JR - 025098 Location Vernon Hills, Illinois, United States Additional Locations 40 Job Category Baxter Credit Union Date posted 07/27/2020

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.

At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.

Visit the link below to learn more about #LifeAtBCU:

Manage Loan Processing department to achieve SLAs, provide frontline support and achieve department goals. Develop team to provide excellent service for members and employees and maintain high quality standards.

  • Lead team to meet and exceed service level standards
  • Train, coach, developLoan Processors
  • Answerquestions regarding products, policies and procedures
  • Look for improvements in departmental processes and implement solutions
  • Review TAT stats to manage department volume and SLAs
  • Responsible for ensuring compliance with all relevant laws and regulations
  • Assist with special projects as required
  • Execute performance reviews and development plan discussion with subordinate staff
  • Work with Manager to develop and execute a plan consistent withdepartment operating plan and credit union goals


  • Strongprocess management skills

  • Ability to lead teamto reach departmental and individual goals

  • Have a minimum of 2years experience in lending operations

  • Excellent training and coaching skills

  • Excellent communication skills, written and verbal

  • High proficiency with Symitar,Akcelerant, Evolve,PSCU, MS Office Suite

  • Highly motivated, have the ability to prioritize work and perform well in a high volume environment

  • Minimum of 2years of leading teams or management responsibilitiespreferred

  • College degree astrong plus

BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

Life at BCU. With a culture built off relationships and referrals, we’re committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU

Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.

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