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BCU Lead, Contact Center Project

Req # JR - 048501 Location Vernon Hills, Illinois, United States Job Category Baxter Credit Union Date posted 11/23/2021

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.

At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.

Visit the link below to learn more about #LifeAtBCU:

https://players.brightcove.net/3101254895001/default_default/index.html?videoId=6013229634001

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.

At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.

Visit the link below to learn more about #LifeAtBCU:

https://players.brightcove.net/3101254895001/default_default/index.html?videoId=6013229634001

Summary:

The Projects Lead will be responsible for supporting the department projects. This individual will ensure solutions/initiatives are assessed, developed and implemented meeting the business needs and technology standards.

Essential Duties and Responsibilities:

1. Manage department projects (+/-$100K), using detailed project plan to track progress to completion

2. Develop and present favorable NPV on assigned projects

3. Coordinate with internal resources and partners for frictionless execution of projects

4. Deliver all projects on time, in budget and within scope

5. Use appropriate techniques to manage any change to scope, schedule or associated project costs

6. Assist with project work plans and revises as appropriate to meet changing needs and requirements while ensuring project documents are complete, current and stored appropriately

7. Oversee regulatory and policy guidelines and state specific requirements while ensuring quality assurance through testing and test coordination

8. Provides functional and technical support to the frontline where required

9. Provides monthly executive summary to Director, and facilitates related project partner meetings

10. Work closely with IT and business partners/vendors to coordinate and execute process changes, system upgrades and conversions

Qualifications:

· Minimum of three (3) years’ experience in Hub or BCU, with experience in project management.

· Must have the ability to prioritize multiple projects and manage time efficiently in order to meet established deadlines while demonstrating an appreciation for accuracy and service.

· Possess strong communication, problem solving, and process management skills.

· Ability to have a member focus and view the product from the big picture/member experience.

· Ability to work effectively and communicate with management, members, internal/external contacts and vendors.

· Perform other duties as necessary to support the goals and objectives of the department and BCU.

· Self-motivated with the ability to work well both in groups and independently.

· Ability to escalate appropriately and utilize resources effectively

· Undergraduate degree preferred

BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

Life at BCU. With a culture built off relationships and referrals, we’re committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU

Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.


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Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the linkhere and let us know the nature of your request along with your contact information.

048501

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