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Back Office Support

Req # JR - 086463 Location Northampton, England, United Kingdom Job Category Supply Chain Date posted 12/12/2022

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.


We are currently looking for someone to join the back office team to provide support with organising the day to day running of the back office and also provide manual handling support with the decontamination and shipping of medical devices.

Decontamination of our medical devices, these units are related to our workshop service, for both internal and external customers.

The role will be based at our high performing Northampton National Distribution Centre, with the hours of work being from 08:45-16:45 Monday to Friday.

Essential Duties and Responsibilities

  • Management of KPI’s within the department
  • Validate service activity has been completed and release devices serviced for Human use
  • UKCWS administration - including import/export documentation & custom clearance activities
  • Data accuracy validation – error reports
  • Loan pool management – stock checks and system validation/investigation
  • Management of KPI’s within the department
  • Handling of equipment (Up to 25kg per unit) and conducting decontamination of units as part of the check in process
  • Ensure all SLA’s are adhered to
  • Ensure all Department KPI’s are met
  • Receive Devices returned to Technical Services in ERP system
  • Keep the system database updated while following available guidelines and processes
  • Spare part creation at local level
  • Collaboration with key stake holders
  • Management of KPI’s within the department

Qualifications & Experience

  • Manual Handing experience
  • GCSE level or equivalent
  • Quality driven - experience of following processes
  • Organisation skills
  • Attention to detail
  • Planning and Prioritisation - working to agreed targets and time frames
  • This function requires an education in general administration or equivalent through experience                              
  • Competence in the use of the most common Microsoft office tools

What are some of the benefits of working at Baxter?

  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance
  • Commitment to growing and developing an inclusive and diverse workforce


Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


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