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Field Service Technician II, Mississauga

Req # 22122010 Location Mississauga, Ontario, Canada Job Category Technical Services Date posted 01/14/2022

Hillrom and Baxter have united, creating one of the world’s leading medical products companies. We are committed to our shared vision to transform healthcare. We're building on the legacy and strengths of two historically innovative and socially responsible companies that—when joined together—should better serve our patients, customers and communities. This is an exciting time to join us as we begin a new chapter, together.

No matter your role at Baxter, your work makes a positive impact on people around the world. You can expect to work with caring people who value relationships. Our teams are strong and empowered because we value differences. This is where you can do your best work and thrive in an international environment. This is where you can belong.


JOB SUMMARY

Hillrom Canada is seeking a Field Service Technician II for its’ Mississauga service centre location.  Reporting to the Service Operations Manager – Central & Eastern Canada, the successful candidate will provide advanced technical service support, troubleshooting, major inspections, and complex repairs for all assigned products throughout the Greater Toronto Area (GTA) and elsewhere as may be assigned.  

ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned:

  • Develop ability to service Hillrom & Baxter products. These include (Pre-Installation and Preventive Maintenance (PMs), Routine Maintenance (RM’s), component replacement and minor cosmetic repairs. 
  • Delivers and removes products as well as completes functional checks. Frequent pick-up and delivery of medical equipment to customer facilities
  • Use manufacturers’ service manuals and documentation to provide initial troubleshooting and/or minor repairs along with accurate documentation of repair or work performed on service work orders.
  • Provide excellent customer service through assessing customer needs and addressing them in a timely manner.  Develops and maintains good relationships with various levels of internal and external customers.
  • Guide customers to give a basic product functionality overview (technical in-service) of delivered rental products
  • Coordinate parts ordering/shipping with the customer and use hand-held device for to leverage Field Service Lightning work order management system to document in field service work order with high attention to documentation details
  • Maintains a clean and safe work environment.  Safety training, meeting and medical testing requirements are kept up to date.  Operates safely and within guidelines or regulations.  Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations.
  • Collaborates and communicates effectively with sales, co-workers, other departments, and customers
  • Exhibits excellent time management skills. Participates in the on-call rotation to provide 24/7 coverage. Meets project deadlines (i.e. for field product upgrades and modifications, mods)
  • Warehouse responsibilities may include ensuring all safety, quality & compliance procedures are adhered to for product maintenance and inventory
  • All other duties as assigned

EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • Successful attainment of Diploma or Degree from a Technical, Trade School in mechanical, electrical, or related program, or a comparable combination of education and experience
  • Minimum of three years’ work experience using basic mechanical, diagnostic and trouble-shooting skills, ideally with medical devices OR similar electromechanical devices in the automotive, consumer electronics, industrial, or aerospace sectors
  • Excellent verbal and written communication skills
  • Biomedical education and/or experience is an asset but not mandatory
  • Demonstrated experience in providing excellent in-person and telephone customer service
  • Basic Microsoft Office Suite skills, using Teams/Zoom for virtual meetings is required.
  • The ability to regularly lift, push, and pull up to 50 pounds
  • Valid driver's license with a minimum of three years current, clean drivers’ abstract
  • Experience and/or willingness to learn and safely drive and operate a 5-ton truck about 20-24 feet in size.
  • Aptitude for fundamental mathematical skills, e.g. addition, subtraction, multiplication, and division
  • Valid passport & visa for training and meetings to the US
  • The flexibility and willingness to travel as directed, up to 50% of a regular work week on average, including overnight travel

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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