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Bilingual Customer Care Representative (French & English)

Req # JR - 054770 Location Mississauga, Ontario, Canada Job Category Supply Chain Date posted 06/23/2022

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your Role

In this position, you will serve as first point of customer contact regarding such matters as order management, product complaints, service complaints, adverse events, and general inquiries.  You will be responsible for initial intake, documentation, and distribution of customer need as required.  Provides independent resolution to moderately complex inquiries and responsible for investigation of problems related to shipment of products, returns, credits and orders.

What you’ll do

Order Management

  • Provides first point of contact for all customer inquiries and product/service complaints through phone, fax and email.

  • Thoroughly documents all inquiries in adherence with company procedures.

  • Redirects complex or specialized concerns to appropriate team for follow-up when applicable.

  • Investigates and resolves problems related to shipment of products, returns, credits, and orders.

Business Support

  • Processes and issues credits/returns

  • Supports resolution of errors within GFax and EDI transactions.

  • Manage sample export and input order.

  • Builds relationships with cross functional teams and institutions

  • Attends all required Customer Care meetings/trainings

Complaints & Inquiries

  • Resolves customer questions, and handles requests, where judgment and initiative are required to resolve and/or make recommendations.

  • Performs initial data collection for product complaints, adverse events, and service complaints.

What you’ll have

  • Minimum of 2 years’ experience in customer service

  • High school diploma / bachelor's degree in related field

  • Fully Bilingual in French and English

  • Exceptional verbal and written communication skills

  • Ability to thrive in a very fast paced environment

  • Analytical and business problem solving skills along with ability to ask the right questions and lead conversations.

  • Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals).

  • Strong ability to multi-task.

Nice to have

  • Bachelor’s degree preferred in life science, health science, or related discipline.

  • Prior experience in health care industry

#LI-BAXGEN

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

054770

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