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System Support IT Engineer

Req # JR - 044223 Location Medolla, Emilia-Romagna, Italy Job Category Technical Services Date posted 09/24/2021

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary

As System Support IT Engineer you’ll provide training and technical support on IT products/applications connected to dialysis devices, to Service and Sales Organizations in accordance with plans and priorities established by the System Support Coordinator - Technical in charge for the product line.

You’ll support worldwide Regional Master Trainers, Product Specialist, etc... and act as a channel between the Regional Service/Sales Organizations and Baxter System Support Management/R&D/ Manufacturing for Baxter Monitors, ensuring a good flow of communication around the products through written and regular verbal communication.

As Global Function you will be involved in products development / change as the voice of Service, ensuring the alignment of product features and characteristics to service needs.

This is a role that gives strong help to the mission of Baxter!

Essential Duties and Responsibilities

  • Acts as internal support function for R&D, Quality (technical complaint investigations) and root cause analysis, forwarding relevant Service issues (Help Desk);
  • Participates as System Support representative to periodical conference calls and/or meetings with the Regional Service, Sales & Marketing Organizations, for product feedback and recurrent topics and gives inputs for changes, new requests, etc…;
  • Provides technical education support and trainings when more knowledge is needed;
  • Keeps the technical training material for the relevant products updated;
  • Provides feedback about how the products are used and maintained in “real life” in the Clinics;
  • Manages Technical Service Bulletins (General Information, Commercial Upgrade, Modification Message and Field Action);
  • Cooperates in writing manuals, defining installation and maintenance procedures, and providing info on spare parts;
  • Participates in new product development project and in product care activities being the voice of the customer;

Qualifications

  • High School Diploma or Degree in technical field
  • Knowledge about IT technology and processes
  • Knowledge in medical technology, regulatory requirements, products and components is a plus
  • Teamworking attitude
  • Root Cause Analysis skills
  • Good communication and presentation skills
  • Fluent knowledge of English

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

044223

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