Respiratory Health Home Care Clinical Sales Specialist ( RRT, Sales Support, Charlotte Preferred or Columbia, Raleigh)Req # 21126576 Location Charlotte, North Carolina, United States Job Category Sales Date posted 01/14/2022
Hillrom and Baxter have united, creating one of the world’s leading medical products companies. We are committed to our shared vision to transform healthcare. We're building on the legacy and strengths of two historically innovative and socially responsible companies that—when joined together—should better serve our patients, customers and communities. This is an exciting time to join us as we begin a new chapter, together.
No matter your role at Baxter, your work makes a positive impact on people around the world. You can expect to work with caring people who value relationships. Our teams are strong and empowered because we value differences. This is where you can do your best work and thrive in an international environment. This is where you can belong.
The Home Care Clinical Sales Specialist is responsible for the promotion of safe and effective use of Hillrom Respiratory Health product portfolio. These products include The Vest® airway clearance system, Monarch® Airway Clearance System, Volara® OLE System(s), Synclara® / VitalCough® MI-E system(s) and the wearable non-invasive ventilation technology Life2000®.
The Home Care Clinical Sales Specialist role drives the adoption, utilization, and sales revenues by providing superior sales support, training, patient titration sessions, product evaluations and product education to customers, patients and sales representatives.
This position supports the clinical sales activities of Hillrom Account Executives by providing evidence of clinical value to patients during sales and customer calls. The core focus of the role is to provide clinical expertise that enhances clinical and financial outcomes for customers, their caregivers, and patients while increasing revenue within the assigned territory. This position requires flexibility, autonomy and the ability to collaborate with multiple team members to assure customer satisfaction.
HOME BASE: Charlotte, NC
TERRITORY: North and South Carolina
*Regional travel as necessary to support the needs of the business (approximately 60%- 80% travel, including overnight travel)
Provide clinical sales support to promote and sell Hillrom’s Respiratory Health Product Portfolio (Life2000, Volara, and Vest 205).
Effectively define the value of Hillrom’s product offerings for each customer using existing selling tools, providing clinically relevant product features / benefits and economic justification.
Conduct product demonstrations and in-services to physicians and other medical personnel regarding the safe and effective use of products; proactively build robust relationships with medical staff.
Provide NIV titration coverage for physicians conducting product evaluations and provide support for physicians using products with first cases as they transition to becoming consistent users /customers.
Develop and implement a proactive plan with the Area Vice President and team members, to achieve sales goals and increase the quality of service to customers. Evaluate business conditions and sales trends.
Work with Marketing, R&D, and Clinical Medical Affairs team to provide ongoing education and training updates, field intelligence on competitive products, market activity, effective clinical support techniques, as well as input on customer preferences and product features.
Support Respiratory conferences and Society meetings, workshops, and other marketing events as requested scheduled by management.
Facilitate resolutions to customer questions or complaints
Complete necessary reports and administrative tasks as needed (i.e. expense reports, competitive updates, sales force.com).
Registered Respiratory Therapist (RRT) required, with a minimum of 18 months of acute care respiratory experience
Bachelor’s degree, preferred.
Management level leadership in respiratory therapy experience, preferred
Previous clinical support experience strongly preferred
Self-directed with ability to work independently, and manage time and asset cost effectively
Ability to handle multiple projects concurrently & function in a fast paced, high growth environment.
Excellent organizational skills and strong problem solving / analytical skills
Excellent verbal/written communication and presentation skills
Strong customer service skills are required
Proficiency with computer technology and Microsoft Office tools, including iPhone and iPad platforms.
Valid driver’s license required
Ability to deliver complex and technical subject matter to clinicians in a hospital or clinical setting.
Ability to handle difficult conversations/situations.
Ability to use sales techniques in a clinical setting.
Strong interpersonal skills while discussing products and procedures with customers
LICENSURE AND CREDENTIALING:
Possess a valid driver’s license and operate a motor vehicle with satisfactory driving record
Must possess current RRT license in either Virginia or Maryland
Must be able to meet all vendor credentialing requirements
Stand, walk, or sit in meetings or with customers for 6 - 10 hours per day, up to five (5) days per week.
Carry detail bag weighing up to 20 lbs.
Lift equipment weighing up to 30 lbs.
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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