Analyst, IT

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System Administration  & AWS Sys Ops Resource - Job Description:

Technology: AWS SysOps

Area:  Infrastructure, Cloud, Applications Services (ICAS).

Role: L1 Monitoring & Troubleshooting, Server Administration and AWS SysOps.

Python Scripting and Cloud Formation (CFT) Service Catalogue hands on knowledge is a must.

AWS Solution Architect OR AWS SysOps certification is a must.

Required to work in shifts: Yes, (Let us set the expectation as Yes).

Weekend Saturday/Sunday/Holiday Support-  Yes.

Working hours - 9 hrs from office (Monday to Friday) & Weekend / Holiday -support can be from remote (WFH).

Experience- -5 to 8 Years.

Good Communication skills, Proactive in working, alerting and quick learner. Ensure an appropriate monitoring and evaluation (M&E) systems/Services is in place and is functioning satisfactorily. Periodically review and revise the system so that it is adapted appropriately to changing operating contexts.

Essential Duties & Responsibilities

• Monitoring and Evaluation Coordination.
• Ensure relevant and timely Monitoring &Evaluation information is provided in user-friendly formats to key stakeholders, including beneficiary communities, CARE senior management and donors.
• Provide training and mentoring for CO staff.
• Act as a focal point to organize and manage monitoring reviews, evaluations and/or After-Action Reviews (AARs).
• Provide temporary support to the CO to establish baselines and set up Monitoring &Evaluation systems suited to the operating context.
• Python Scripting.
• Hands-On experience in AWS CLI troubleshooting.
• Hands-on knowledge in Server administration
• Knowledge on Unix System Operating system.
• Scripting- PowerShell, Python,VB Script etc..
• Should have knowledge on cloud native tools.
• Application modernization / migration through Jenkins,CFT,Service catalogue and various other deployment methods.

Cloud Operations (AWS Sys-Ops)  Service Deliverables

Cloud Assessment & Consulting

Mgmt. Tools Description

Architectural Audit

Recommendation on the basic of audit

Cloud Architectural Best Practices

OS Monitoring Services

Memory Utilization

Cloud VM Monitoring

Storage Monitoring

DB Monitoring

Capacity Utilization Monitoring

Infra Resource Utilization

Disk Utilization

Monitoring

Manual/Automatic Report Generation

By

RAM usage

Process status

SW OR

System uptime

"AWS Cloud Watch"

Service Monitoring

Port Monitoring

Process Memory Usage

Disk Read(KBPS)

Disk write (KBPS)

OS Account/ AWS Account Management

AWS accounts security

IAM Account Creation and Management

will be handled from

Housekeeping of Snapshot and AMI

AWS console.

Tagging AWS Resources

Monitoring Dashboard

OS Utilization Report

Manual/Automatic

Monthly Status Report

Reports will be fetched

Weekly Detail Report

Resource Utilization Report

Detailed Billing Report

from Monitoring tools

as on demand.

Historical Reports

Service Desk (24*7)

All the Alerts/Mails will be

Alerting(Email/Phone)

triggered by SNMP

based on thresholds.

AWS EC2 Backups

Schedule the EC2 Backups

Schedule the EC2

Schedule the AMI and snapshot Backups for EC2 Instances

snapshot/AMI Backups

Restoration of AMI and snapshot Backups

General SOW on AWS Services. -Governance Frame Work

• Sys-Ops will be response to understand the current architecture and the services that are running in AWS.

• Sys-Ops leverages the AWS Account Settings page to manage up to date contact and security information for both the payer and/or linked account/s they manage.
  • Ability to download PDF Invoices from the Billing and Cost Management Console
  • Ability to enable Billing Reports
  • Ability to enable Billing Alerts
  • Ability to manage Cost Allocation Tags
  • Ability to explain the benefits of Cost Explorer.

• Prior notification should be given before making any changes on the infrastructure/application level.

• All the changes on the AWS infrastructure/services will only be made after proper approvals by end customer.

• Daily snapshot of volumes and AMI’s would be automated as per the customer requirement with the defined retention period.
• Sys-Ops perform assessment of security policies and procedures with gap identification.

• Sys-Ops  will ensure that multi-factor authentication is activated on all partner and customer AWS root accounts.

• Sys-Ops will also provide dashboard and advanced reporting capabilities that showcase a service-intelligence approach to monitoring, as opposed to more traditional threshold-based monitoring and handling of events and incidents

• Sys-Ops will integrate with our inbuilt AWS Cloud Monitoring Service and manage various parameters of our account.

• Sys -Ops  will manage event/Incident ticket creation and escalation and will immediately logging and time stamping of tickets.

• Sys-Ops will provide SLAs including response times when customer opens ticket/initiates request, time from event or incident trigger to remediation, and turnaround time for customer-initiated changes/requests.

• Monthly review meetings to discuss the performance of their services/SLAs and to share reports with the customer. The purpose is to ensure customers understand the value of a managed solution and recommendations approach; particularly since proactive services that work Hitachi may appear unnecessary to an end customer.

• Sys-Ops will regularly assess AWS infrastructure, cost and highlights opportunities to optimize these costs to their AWS through reporting.

AWS Service Category Support and Troubleshooting:

Amazon Elastic Compute Cloud (EC2)

Compute

AWS Lambda*

Compute

Elastic Load Balancing (ELB)

Compute

Amazon Virtual Private Cloud (VPC)

Networking

Amazon Simple Storage Service (S3)

Storage

Amazon Elastic Block Store (EBS)

Storage

AWS Identity and Access Management (IAM)

Security

Amazon Simple Notification Service (SNS)

Messaging

AWS Cloud Trail

Mgmt. Tools

Amazon Cloud Watch (CW)

Mgmt. Tools

Mandatory skills

• Good in English communication (verbal &Written).
• Good learner.
• Right Attitude.
• AWS SysOps / DevOps.

Nice to have skills

• ITSM Knowledge (Incident, Change & Problem Management)
• Cloud knowledge.
• Reporting, Excel, PowerPoint, Macro functions etc..

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.