Service Development Manager - London (Homecare)

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

This role in the Baxter Homecare Services team will be responsible for managing Home Parenteral Nutrition (HPN) accounts across predominately Central London.

This pivotal role involves building strong relationships with healthcare professionals, driving growth in patient numbers across all HPN therapies through key customers partnerships, and ensuring the delivery of high-quality care to patients receiving HPN therapy.

What you'll do:

• Overall HPN account management ensuring high levels of customer satisfaction, collaborating regularly with Commercial, finance, Patient Services, Pharmacy and Clinical teams.

• Work closely with the clinical and operations teams to ensure the effective delivery of HPN services, meeting all contractual obligations and expected standards.

• Work closely with the BHS Referral and Installation team to assist the management of Patient take on and deactivation to maximise operational capacity.

• Develop and implement a comprehensive MCB expansion strategy to expand the standardised HPN business within IF centres.

• Report on service performance at quarterly contract review meetings, working alongside cross functional operational teams, providing insights and recommendations for continuous improvement.

• Build and maintain strong relationships with key customers, including IF centres, healthcare providers, and commissioning bodies.

• Collaborate with BHS Inventory manager to ensure all HPN product requests are managed in line with inventory management processes.

• Supporting the Operational Excellence Manager and Commercial Manager with Patient Services project development that lead to direct patient and customer experience improvements.

• Drive the use of Baxter ingredients and products across all HPN therapy types (Compounded, Hybrid, Supplemented MCB) in HPN accounts.

Experience needed

• Direct experience in a business development or sales role within the Parenteral Nutrition/HPN is crucial.

• ABPI qualification

• Direct experience of working in UK high-tech medical homecare services is crucial.

• Strong knowledge of the HPN business landscape, including IF centre management, IF centre structures, commissioning processes, and key partners is critical.

• Direct experience of working as part of clinical patient management team is desirable.

Skills you'll need

• Exceptional verbal and written communications skills - including with senior clinical customers.

• Demonstrable ability to handle clinical and patient sensitive information.

• Strong attention to detail and processes.

• Exceptional collaboration skills within teams and across teams.

• Strong ability to run and handle data/reporting.

Knowledge

• Strong and direct knowledge of English HPN Framework

• Exceptional knowledge of HPN/PN products used by patients and clinicians.

• Strong understanding of NHS structures (e.g. clinical teams, Trusts etc) and NHS frameworks would be advantageous.

What are some of the benefits of working at Baxter?

• Competitive total compensation package

• Professional development opportunities

• High importance placed on work life balance

• Dedication to growing and developing an inclusive and diverse workforce

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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