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Customer Operations Coordinator

Req # JR - 128332 Location Old Toongabbie, New South Wales, Australia Job Category Supply Chain Date posted 02/23/2024

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your Career at Baxter

We are seeking a Customer Service and Order Management Specialist to join our team at CEVA Warehouse. The ideal candidate will be dedicated to providing exceptional customer service with a customer-centric approach. The role encompasses the entire order management process, including order entry, processing within IT systems, and coordination of logistics to ensure timely product and spare parts delivery. Additionally, the role involves collaborating with service technicians to facilitate product commissioning.

JOB SUMMARY: 

This will be a 12-month secondment role. Base at Baxter HQ, Toongabbie. Provide superior customer service to all clientele with a ‘customer-centric’ focus. Key responsibilities within the order management process, including logistics for timely delivery of capital and demonstration products and liaising with service technicians, third party warehouse and freight providers. Processing communications from customers both external and internal relating to capital product, demonstration, and spare parts order management. One-on-one training provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:

  • Provide exceptional customer service by addressing inquiries, resolving issues and ensuring customer satisfaction.

  • Use ERP system to follow order management process, including any requirements for returns and or credits.

  • Coordinate logistical requirements of capital orders and demonstration orders.

  • Collaborate with internal teams and third parties to optimize order fulfillment processes and efficiencies.

  • Proactively identify opportunities for process improvements and implement solutions to enhance overall customer experience.

  • Ensure online learning and training and development is maintained in a timely manner.

  • Ad-hoc project planning and project management as needed.

  • Contribute to process improvements, streamlining and implementation of new or improved processes.

  • Analyse data to identify trends and devise solutions for customer experience challenges.

EDUCATION, SKILLS, EXPERIENCE AND QUALIFICATIONS:

  • Strong compliance mindset and customer orientation.

  • Proven customer liaison experience, with a record of providing high level of customer satisfaction, preferably in the Healthcare industry.

  • Excellent telephone manner and interpersonal skills.

  • Intermediate skills on Microsoft packages – Word, Excel, PowerPoint.

  • Ability to build good relationships and communicate effectively with customers.

  • Great organisational skills.

  • Strong problem-solving and analytical skills

  • Ability to develop and maintain internal and external relationships.

Why Baxter?

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected.  We are committed to a culture where all employees can collaborate and work together effectively.  Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

We are proud to be recognised among the top 120 companies for the seventh consecutive year as an Employer of Choice for Gender Equality for delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of women at work. We are also pleased to be the winner of the 2021 & 2019 Women in MedTech Champion Company Award.  

Baxter is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

128332

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