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Commercial Systems Administrator

Req # JR - 125310 Location Mississauga, Ontario, Canada Job Category Commercial Operations Date posted 02/12/2024

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter

As a Commercial Systems Analyst you align process and technology solutions to support our Commercial (Sales & Marketing) Teams. In this role you will support the continuous improvement of Baxter’s CRM system and various commercial applications (specifically Salesforce.com, SF mobile, Vablet, Office 365, Power Apps, SharePoint, Pega). In addition, you will be focused on supporting any organizational change efforts and systems related Training. Partner with business team members, locally and regionally, in Sales, Marketing, IT and Operations. Build collaborative relationships with business partners to ensure alignment of business objectives with technology solutions as well as examine existing business processes, key challenges and be able to interpret future business needs.

What you'll be doing

  • Act as first point of contact for the Commercial teams to triage, investigate, and resolve related process or systems issues or technical issues and work with IT and/or Vendors to resolve

  • Develop and support business reporting requirements (primarily Salesforce.com reports and dashboards, Tableau)

  • Conduct data integrity related support activities as needed

  • Support a variety of workflow systems and processes

  • Proactively engage with end users to bridge systems/training/knowledge gaps and facilitate 1:1, group, and remote (web) based systems Training

  • Develop and maintain training programs/curriculum and training materials for sales related systems

  • Travel as needed (minimal) to support regional training requirements

  • Support, consult and partner with multi-functional project teams and collect, document, and scope system enhancement requirements working with regional teams to standardize processes and system functionality across the region

  • Conduct or coordinate User Acceptance Testing for system change requests or bug fixes

What you'll bring

  • Undergraduate Degree in Business, Marketing, IT

  • 3+ years, experience with CRM (Salesforce.com preferred)

  • Understanding of Master Data (hierarchical and relational data)

  • Experience in an Application Maintenance or Support type role

  • Experience in a process improvement, problem solving role

  • MS applications

  • Training or Adult Teaching related experience

Nice to have

  • Project management training, Lean 6 Sigma, Agile

  • Knowledge of Baxter products or healthcare industry, sales methodologies, and business processes

  • Salesforce.com Administrator certification

  • Functional knowledge of Visualforce Apex and Lightning experience in SFDC

  • Power Apps experience

  • Bilingual

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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