Commercial Systems AdministratorReq # JR - 125310 Location Mississauga, Ontario, Canada Job Category Commercial Operations Date posted 02/12/2024
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Your role at Baxter
As a Commercial Systems Analyst you align process and technology solutions to support our Commercial (Sales & Marketing) Teams. In this role you will support the continuous improvement of Baxter’s CRM system and various commercial applications (specifically Salesforce.com, SF mobile, Vablet, Office 365, Power Apps, SharePoint, Pega). In addition, you will be focused on supporting any organizational change efforts and systems related Training. Partner with business team members, locally and regionally, in Sales, Marketing, IT and Operations. Build collaborative relationships with business partners to ensure alignment of business objectives with technology solutions as well as examine existing business processes, key challenges and be able to interpret future business needs.
What you'll be doing
Act as first point of contact for the Commercial teams to triage, investigate, and resolve related process or systems issues or technical issues and work with IT and/or Vendors to resolve
Develop and support business reporting requirements (primarily Salesforce.com reports and dashboards, Tableau)
Conduct data integrity related support activities as needed
Support a variety of workflow systems and processes
Proactively engage with end users to bridge systems/training/knowledge gaps and facilitate 1:1, group, and remote (web) based systems Training
Develop and maintain training programs/curriculum and training materials for sales related systems
Travel as needed (minimal) to support regional training requirements
Support, consult and partner with multi-functional project teams and collect, document, and scope system enhancement requirements working with regional teams to standardize processes and system functionality across the region
Conduct or coordinate User Acceptance Testing for system change requests or bug fixes
What you'll bring
Undergraduate Degree in Business, Marketing, IT
3+ years, experience with CRM (Salesforce.com preferred)
Understanding of Master Data (hierarchical and relational data)
Experience in an Application Maintenance or Support type role
Experience in a process improvement, problem solving role
Training or Adult Teaching related experience
Nice to have
Project management training, Lean 6 Sigma, Agile
Knowledge of Baxter products or healthcare industry, sales methodologies, and business processes
Salesforce.com Administrator certification
Functional knowledge of Visualforce Apex and Lightning experience in SFDC
Power Apps experience
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
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Mississauga, ON L5N0C2
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