Customer Service Representative

We are looking for a Customer Service Representative based in Athens.

As a Customer Service Representative at Baxter, you will have the unique opportunity to have a significant impact on our customer service department. In this substantial role, you will collaborate with different teams such as Logistics, Sales and Quality to consistently provide exceptional customer experiences. Your contribution will play a vital role in supporting our customers in Greece and contributing to our organization's success.

If you would like to work in a place together with dedicated and dynamic people whose primary focus is to save and sustain lives and your work values focus on speed, simplicity, courage and collaboration, then we would love to hear from you!

What you will be doing:

• Perform daily customer service duties for the B2B markets, which involve handling telephone inquiries, addressing complaints and returns, managing emergency shipments, resolving backorders, processing credit and rebills, and handling customer concerns.
• Manage order entry in ERP system and perform invoicing activities.
• Thoroughly document all inquiries in adherence with company procedures.
• Handle processing and issuing credit notes for returns.
• Facilitate effective communication and collaboration among both internal and external parties involved, addressing concerns and resolving problems related to shipment of products, returns, credit notes in a timely manner.
• Perform reporting activity as required.
• Build strong relationships with customers, fostering trust and loyalty.

What you will bring:

• University Degree or equivalent education in related fields and previous experience in Customer Service in a multinational matrix.
• Good knowledge of MS Office, including Excel.
• Able to communicate effectively in Greek and English.
• Exposure to JDE system will be beneficial.
• Able to prioritize and handle multiple task efficiently.
• Positive attitude, collaborative and able to adapt.

Why do you want to work at Baxter?

• Permanent job in a hybrid working model (3 days office/ 2 days home work)
• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance
• Private medical insurance
• Dedication to growing and developing an inclusive and diverse workforce

Equal Employment Opportunity

Baxter is an equal opportunity employer and is therefore firmly committed towards making employment opportunities available to all qualified applicants without regard to gender, race, age, disability, colour, nationality, ethnic or national origin, marital status, sexual orientation, responsibility for dependents, religion or trade union membership.