Manager, Optimization Global Customer Service

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter

Responsible for managing optimization efforts for customer service shared service.

You will build and lead a global supporting team of specialists who investigate operational deficiencies and design improvements and implement systems and/or tools. Accountable for identifying and managing value-driven projects that represent efficiency gains and cost savings.

What you'll be doing:

• Manages and leads the performance of Optimization Specialists.

• Develop and maintain methods and systems for measuring project performance.

• Identify and address gaps in customer service processes including cross-functional workstreams within supply chain.

• Deliver clear and concise project updates to senior leadership. Partner with Commercial and ISC leadership to collaborate with all functional areas and manage implementation.

• Conduct root cause analyses and utilize six sigma-lean principles for improvement and optimization of customer service teams globally.

• Design and monitoring of continuous improvement projects utilizing lean methodologies.

• Execute defined strategies to ensure cost containment, cost savings, productivity, and efficiency objectives are met in advocacy of a consistent effortless customer experience.

What you'll need:

• Bachelor's degree in a relevant field, such as Engineering, Computer Science, or Business Administration.

• Minimum of 5years of experience in Customer Services and leading global projects related to process optimization.

• Certification en Lean is a plus

• Advance level of English.

At Baxter Healthcare Corporation, we are committed to fostering an inclusive and diverse workforce. We believe that diversity drives innovation and allows us to better serve our global community. As an equal opportunity employer, we encourage applicants from all backgrounds to apply. We also provide reasonable accommodations/adjustments during the recruitment process for applicants with disabilities.

Join our world-class team and make a meaningful impact on patients around the world. Apply today and take the next step in your career!

#LI-GR1

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.