Director of Customer Solutions Infusion Systems

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Summary:

The Director for Customer Solutions is responsible for leading a team that is focused on growing adoption of the Baxter Infusion Systems portfolio within acute care hospitals and driving software/interoperability selling and relationship building with C-suite executives.  

This role will manage the success of Healthcare Solutions Executives and Technical Solutions Executives to ensure critical components of sales processes are in place to secure a high win rate.  

The ideal candidate must demonstrate a successful history of managing a team that works within a complex sales cycle and calls on clinical and technical executives within large organizations. Experience managing a team specializing in medical device sales and/or software in healthcare is required.    

•  This individual will develop/execute strategies that improve our win-rates at competitive accounts as well as drive adoption of Baxter’s newest technology within the Baxter base. 
• Work closely with Marketing, Operations, Legal, Finance, Sales Training, and Medical Affairs in both a direct and matrix environment is a requirement. Strong collaboration with other Baxter businesses and the Corporate IDN organization a requirement. 
• The ideal candidate will have a track record of achievement in building high performance teams and sustainable sales growth as well as a demonstrated ability to motivate and inspire large teams. 
• Knowledge of the US hospital market is required 

Essential Duties and Responsibilities:

• Develop and execute strategies that grow the business through utilizing qualitative and quantitative data to develop short- and long-range goals and track progress 
• Achieve the annual sales and pre-tax profit expectations and manage expenses. 
• Effective deployment of human and financial resources. 
• Build a high performing diverse organization with a cohesive team of leaders through coaching, counseling, and empowerment. 
• Define and implement sales programs that motivate the field teams to achieve their business targets and maximize participation. 
• Contribute to the development of sales/management training programs that enable staff to realize their full potential in delivering business targets. 
• Ensure alignment with legal, commercial operations, marketing and finance. 
•  Exceed customer expectations and contribute to a high level of customer satisfaction. 
• Manage key customer relationships 
•  Strong data analytics capabilities 

What you will bring:

• Bachelors degree required
• Minimum of 10 years relevant experience 
• Ability to promote Baxter Culture through positive ongoing customer relations and compliance with all company policies and procedures. 
• Effective administrator who efficiently manages time, resources and workload 
• Comfortable leading through ambiguity and delivering results 
• Outstanding interpersonal and teamwork skills including engaging people and leading positive change. 
•  Leadership experience launching and/or using sales automation and CRM tool 

Baxter is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is US $184,000 - US $ 253,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses and equity. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.