Customer & Operations Analyst

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Customer & Operations Analyst will be responsible for the order-to-deliver process, acting as an integral link between multiple functions and the customer and implementing a customer centric approach to the operations, ensuring the best possible customer support and service level to internal and external stakeholders.  

The Customer & Operations Analyst will work closely with the Customer and Operations Manager, Logistics and Warehousing partners, and the Head of Supply Chain, to ensure efficient communication, prompt action and clear reports and deliverables.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations

• Work closely with Finance Community to align Logistics & Financial Forecast by identifying gaps/opportunities/assumptions.

• Manage order from receipt to delivery with the different stakeholders, Product Planner, Finance, Logistic

• Provide weekly accurate feedback on the Order Book with expected shipment date and related comments

• Ensure delivery on time by following closely products productions with dedicated planners

• Identify process gaps & solutions to enhance results.

• Identify Action Items to improve monthly indicators.

• Maintain and monitor customer collaboration activities / collaborative forecast.

• Ensure Export Documentation sent on time to customers

Customer Service Activities

• Act as primary contact to customers.

• Responsible for order processing

• Work with customer, logistics & warehouse to ensure timely delivery taking into account local requirements.

• Organize Inspection of the shipment when required (Letter of Credit) and follow up on the Inspection Certificate

• Handle Letter of Credit from receiving till documents sent to the bank including collecting all necessary documents and get them legalized by the Destination Country Embassy.

• Check all orders related data (codes, prices, order status reports...).

• Maintain Customer related data in the appropriate systems.

• Verification of credit limits and export license and ensure we are processing as per Trade Compliance Guidelines

• Adjustment and maintenance of prices in the system.

• Handle import & export shipments and inventory.

• Collaborate with the central team and monitor the shipping details.

• Generate monthly sales report, update forecast.

• Complete the weekly Operational Report with indication of each line for all open orders as well as indicating reasons for the BO and Get Well Dates

• Complete the Monthly Order Fulfillment Report and identify rooms for improvements

Support Activities

• Data Integrity: check and correct data accuracy issues with regard to master files.

• Code creation proposal and follow up with Manufacturing, RA, Finance and Business

• Support daily customer service processes (control of consignment, backorders, low cover) 

• Support Product Conversions: Ensure new forecasting & order management processes in place as conversions take place and monitor plan locally

• Full participation and support of Supply Chain Planning projects

• Follow-up releases and labeling priorities with QC

• Maintain country profile / SLA for the country

Job Requirements

• B.A. or B.S. degree in business, logistics, or other technical discipline.

• Minimum 2-3 years Supply Chain or Customer Service experience.

• APICS certification or similar is an advantage.

• Pharma, Medical Device company or related experience is an advantage.

• Process oriented, solution driven and a continuous improvement mindset.

• Has effective communication skills.

• Strong organization and time management skills. Efficient and can prioritize workload.

• Customer Oriented. Internal and external.

• Hands-on in line with Baxter’s culture, can handle various tasks with business drive.

Technical skills

• Advanced Excel and Office package overall.

• ERP knowledge, such as JDE, is an advantage.

• Knowledge of international trade documentation (invoice, packing list, COO, etc.) and usage of Incoterms.

• Understanding of basic supply chain concepts such as On Time, In Full, Fcst Accuracy and Inventory Turn Over.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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