Jr Analyst, Complaints

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

About Us: Baxter Mission:

This is where you save and sustain lives!

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics, and in the home. For over 90 years, we have spearheaded significant medical innovations that redefine healthcare. Together, we build a place where we find happiness, achieve success, and encourage each other. This is where you can do your finest work.

What you'll be doing:

• Manages complaint workflow and processes complaints within software applications.
• Manages potentially reportable event workflow and processes potentially reportable events within software based on an understanding of the risks associated with product malfunction.
• Ensures complaint records accurately reflect the allegation, investigation and conclusion of the customer complaint.
• Works independently and with different parts of the organization to resolve complex issues.
• Identifies the need for and requests engineering investigation reviews to identify the root cause for identified malfunctions.
• Ensures timely closure of complaints to comply with regulatory requirements.
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Support internal corporate, notified bodies, third party, and regulatory audits as needed.

What you'll bring!

• Associate degree or a minimum of 6 months to 1-year previous related work experience in the medical device or equivalent combination of education and experience.
• Must be fluent in both speaking and writing in English.
• Good written and verbal skills as well as good interpersonal, analytical and organizational skills.
• Experience in resolving issues for internal and external customers.
• Ability to work within deadlines, and work on multiple projects accurately and efficiently.
• Some experience with QSR, Medical Device Directive, and ISO Quality System.
• Ability to define problems, analyze data, establish facts and draw conclusions.
• Attention to detail and accuracy is required.
• Ability to function as an individual contributor within a team.
• Proficiency with Microsoft Office Products such as Word, Excel or equivalent software. Familiarity with EtQ software is preferred.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

Individuals with disabilities can expect reasonable accommodation for the job application or interview process, essential job functions, and employment benefits and privileges. Please contact us if you require accommodation.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.