Clinical Support & Solutions Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter

In this role will educate clinical patient trainers and patients on the use of our respiratory health products in the home setting. This is where your expertise helps people. You will be responsible for completing patient focused clinical calls identified during an in-home training, those that are required for the Outcomes Monitoring Program, and as identified during other interactions with patients and caregivers. In addition, you will participate in a rotation of on-call for after hours support to trainers and patients with complex respiratory health equipment needs.

Your team

Reporting to the Clinical Support Supervisor, you will be a part of a team of 12 Clinical Support Specialists.

What you'll be doing

• Train new clinical patient trainers on respiratory health products and the in-home training expectations

• Provide patient focused, clinical follow-up calls required for the Outcomes Monitoring Program

• Act as a clinical resource for contract trainers, which includes carrying the clinical resource phone after hours and on weekends as well as supporting patients with respiratory equipment including afterhours phone support for ventilation patients

• Partners with field sales staff to resolve patient related issues and educate the patient/caregiver on the benefits of therapy to help them understand the therapy, promote therapy adherence and device retention

• Works collaboratively with multiple teams to optimize patient outcomes

• Communicate patient information to field team, when pertinent

• Evaluate contract trainers and perform initial Competency Evaluations

• Accurately document events and communications in a timely manner

What you'll bring

• Registered Respiratory Therapist or Registered Nurse with active licensure in state of residence

• AA required, BA/BS degree preferred, or equivalent related work experience

• 3+ years of clinical pulmonary experience in a hospital, healthcare, or homecare setting required

• Previous experience providing training and/or education for patient, caregivers and healthcare team members

• Strong critical thinking, problem solving skills and Outstanding written, verbal and interpersonal and presentation skills

• bilingualism preferred

• Proficiency in Microsoft Office, third Party payer experience preferred and TIMS experience preferred

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.