Implementation Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

In this field-based role, the Implementation Specialist will have the opportunity to plan, prioritize and implement project training and technical adoption workshops for our clients. The successful candidate will provide implementation services, maintain a proven understanding base of care communications solutions and product offerings.

They will also serve as a consultant during customer user acceptance testing. This exciting and diverse role is pivotal for the continued satisfaction of Care Communications customers.

Care Communications is a division of Hillrom focused on delivering clinical communication, workflow automation, and innovative mobile communication strategies to healthcare facilities.

What You'll Be Doing:

• Coordinate and run training sessions ranging from new user to sophisticated workshops delivered via virtual classroom learning or in person.
• Deliver customer-facing documentation including training curriculum, deliverables, standard methodologies etc.
• Work cross-functionally with customer, PMO, Sales, Solutions Architect and Clinical teams to deliver quality learning sessions.
• Assist the project manager with project plan development and participate in project meetings to include hand-offs, kick-offs, and go-lives.
• Provide training summaries and lessons learned reports.
• Maintain a validated understanding base of Hillrom solutions portfolio and product offerings.
• Conduct and participate in site assessments.
• From time to time have responsibility for directory builds to support project deployments.
• Participate in go-live and post launch support and deployment activities.
• Proactively identify areas of opportunity for the development and execution of new processes and problem-solving tools to improve Care Communication effectiveness and efficiency.
• Solicit and report product improvement feedback to Product Management.
• Generate and encourage engagement during client interactions to help drive user retention of training concepts and end-user adoption.
• Being the Liaison to clients for system requests/issues/problems and relating that information back to the Hillrom internal teams.
• Proven track record to explain sophisticated concepts in a way that others can grasp easily, especially when Introducing technical concepts to new- and non-technical users.
• Assist the upgrade team to ensure device upgrades and replacements are implemented efficiently and serve as liaison between customer and technical support as needed.
• Building rapport and ensuring customer satisfaction which drives future site reference ability.
• Travel up to 75%

What You'll Bring:

• Bachelor’s degree in education, business, human resources, information technology, or related field experience.
• Two (2) years’ previous experience in a clinical setting desired
• Good interpersonal skills and communication with all levels of management.
• Understanding of project management fundamentals.
• Candidates should possess strong oral and written communication skills.
• Maintain a professional image and demonstrates a willingness to chip in at all levels.
• Must be highly customer focused with a shown commitment to customer care and building long-term relationships.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $68,000 to $93,500 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.