Customer Service Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

At Baxter Healthcare Corporation, we are committed to delivering world-class customer service and encouraging an inclusive and collaborative work environment. Our team in Prague is rapidly growing, and we are looking for an ambitious and dedicated individual to join us as a Customer Service Specialist for maternity cover period (at least 18 months).

Essential duties and responsibilities

• Set up customers for the relevant region in the JDE system and maintain open communication with the Finance department to ensure flawless operations.

• Foster active communication with dedicated customers to increase their business potential and cultivate positive relationships.

• Manage sales orders within the JDE system, including the preparation of relevant documents to ensure a smooth order process.

• Prepare and send invoices to customers in a timely and accurate manner.

• Maintain accurate records of sales orders, confirmed delivery notes, and invoices.

• Manage the product returns process, including the preparation of credit notes and ensuring customer happiness.

• Process and record backorders for the relevant region, ensuring timely resolution.

• Communicate actively with internal customers, particularly with the Regional Business Manager, to ensure mutual know-how sharing and collaboration.

• Participate in regular meetings with relevant business teams to align on goals and strategies.

• Manage proforma invoices and credits clean-up for plasma business customers in the dedicated region.

• Collaborate regularly with forecasting employees to minimize product out-of-stock (OOS) situations.

• Participate in regular warehouse inventory checks as needed to maintain accurate stock levels.

• Resolve JDE system issues through a set-up process and provide support via the Help Line.

• Support the Customer Service team by working responsibly for the region.

• Provide additional support to the Customer Operations department based on the requests of the Customer Operations Manager.

Job requirements

• Fluent Czech and English required.

• Proven ability to manage customer relationships and enhance business potential.

• Outstanding communication skills, both written and verbal, to engage effectively with customers and internal collaborators.

• Strong organizational skills to manage multiple responsibilities and ensure timely completion of tasks.

• Skill to effectively implement processes and procedures to improve customer happiness.

• Determination to solve problems quickly and efficiently, ensuring a high level of customer service.

• Competence in using the JDE system and other relevant software to manage customer service operations.

• Willingness to participate in regular meetings and collaborate with team members to achieve common goals.

• Strict attention to detail to ensure accuracy in all aspects of the role, from order management to invoice preparation.

Education/Experience

• High school graduation is required.

• Minimum of 1 year of experience in a customer service role, demonstrating proven success in similar responsibilities.

• Experience with the JDE system is preferred but not required.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.