Technical Service Engineer

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Role Summary:

• Service Engineer is responsible for all aspects of equipment support performed in the depot & in field or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, commissioning, planned maintenance, troubleshooting, assessment and breakdown repair. Additionally, this person will drive field actions for Malaysia ®ional distributor market, supporting role in expanding service business within Malaysia’s market & Greater Asia as well & building a strong customer trust through responsive support & solutions in Front Line Care business.

Essential Duties & Responsibilities:

• Responsible for commissioning, maintenance, re-certification, upgrade, troubleshooting and repair of front-line care equipment (Vital Sign, Cardio & etc.)
• Able to support on-site commissioning, troubleshooting and preventive maintenance of equipment
• Capture service activities accurately and prepare detailed service reports in service delivery system and ensure service documents are submitted on time.
• Record any complaints in the Complaint Management system in a timely manner & escalate any customer complaints whenever necessary Work Instructions.
• Responsible for ensuring timely completion of the assigned service job within defined KPI.
• Work closely with clinical and sales teams; gather feedback & relay insight to product/marketing teams & support pre-sales activities (technical specifications & customer meetings)
• Able to provide service support after office hours, weekends and public holidays if required
• Support all supplemental activities within Technical Services operations
• Identify upselling, service contract opportunities & maintaining existing contracts.
• Maintain calibration tools for depot & on-site tools.
• Conduct technical workshop with Biomedical & build up relationships with stakeholders.
• Be part of Global & regional service team for service improvements & best practices sharing for Front Line Care.

Education & Experience:

• Degree in Biomedical Engineering & MBOT or BTP registered.
• Good analytical and problem-solving skills; especially working with electronic tools, calibration tools, and understanding each equipment based on training given.​
• Good communication and interpersonal skills; willingness to explore & learn new things in line of work.
• ​Attention to detail, multiple task management
• Customer oriented (engagement), understanding medical service business sales cycle & willingness to travel extensively in Malaysia.
• Proficiency in Microsoft Office, English & Malay writing & speaking.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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