Customer Service Rep

Vantive: A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

What are your responsibilities?

• Manage orders coming from Customers, under his own responsibility or in support of other team members, acting as back-up when needed, applying SOPs and working practices defined at team level and granting a high level of service to the Customer.
• Primary contact for Customers and PD patients.
• Manage complaints coming from Customers according to SOPs and involving all the other functions needed to solve the issues.
• Co-operate within the CS team in the implementation of new activities, processes and procedures, to optimize the service given to Customers.
• Co-operate with the Internal Functions involved in Customer Service Processes, such as Business (Marketing & Sales Force), Finance, QA, PV, Warehouse, TDS, Technical Service

Skills:

• Good MS Office applications knowledge - Ability to excel
• Multitasking capacity
• Collaborative team player
• Communication skills
• Target oriented
• Possibly knowledge of the English language

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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