Bilingual Technical Support Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter

As a Bilingual Technical Support Specialist, your role will involve providing expert assistance to customers, and addressing their inquiries on our medical devices. You will need to troubleshoot any issues they may encounter, and deliver exceptional support to ensure their satisfaction. You will also be responsible for maintaining accurate records of customer interactions.

What you'll be doing

• Provide expertise to customers and field service representatives, by phone or email in a technical support help desk environment.
• Provide mechanical and electrical troubleshooting, technical information, and determine requirements for satisfying internal and external customer interactions.
• Responsible for contacting and order management. This includes documenting and handling all capital customer interactions and capital field service work order requests.
• Update and follow-up via calling customers for final resolution, and customer satisfaction pertaining to their initial contact.
• Review service part orders in Order Management System.
• Document and track engineering part returns for failure analysis within the system.
• Provide support to field service, marketing, and sales team on new development, releases, upgrades, modification projects, and document reviews on products.
• Read, analyze, and interpret technical service manuals, technical bulletins, blue prints, and electrical schematic diagrams.
• May need to travel within U.S. & Canada for training.

What you'll bring

• DegreeinBiomedicalEngineering/ College Diploma or Bachelor degree.
• 2+ years of electrical and mechanical troubleshooting of medical devices or equivalent experience
• Technical call center help desk experience.
• Strong verbal and written communication skills
• Basic Computer literacy with understanding of word, excel, and PowerPoint.
• Bilingual in English & French is required.
• Ability to communicate with internal and external customers with clarity, patience, understanding and courtesy to meet technical support’s goal of delivering “Highest quality of service”. Applies a wide variety of listening, questioning, and explaining techniques to obtain or impart information.
• Ability to read, analyze, and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams.
• Demonstrated ability to use sound judgement in order to analyze a situation and take well- informed, decisive action.
• Proven ability to build and maintain strong relationships at all levels of the organization.
• Ability to multi-task and prioritize work, sometimes with conflicting priorities and work under pressure to meet deadlines with minimal supervision.
• Attention to detail, being organized and a positive team player.
  

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Baxter is an equal opportunity employer.

Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on thelinkhere and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review ourRecruitment Fraud Notice.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.