Sr Executive, Product Surveillance

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

What you’ll be doing:

•   Effectively manage and process complaints and/or MDRs, including daily tasks associated with processing complaint files and MDRs across multiple product lines.

•  Open complaint records and collect vital complaint information.

• Perform follow-up with customers through written and verbal communication.

• Determine reportability of complaints and create associate Regulatory reports (e.g., MDRs) per regulations.

•   Evaluate complaints for the need to investigate and coordinate sample retrieval.

• Respond to customer complaints through written and verbal communication.

•  Ensure timely closure of complaints, following established procedures.

•  Effectively manage workflow, identifying and addressing issues as vital.

• Triage internal and external communication for complaints.

•  Participate in continuous improvement efforts and projects as assigned.

• Mentor and provide training and guidance to new team members, as needed.

•  Oversee complaint handling and reporting activities performed by less senior employee

Key Requirements:

•  Bachelor's degree in a related field or equivalent 3+yrs of experience.

• Proven experience in managing and processing complaints and/or MDRs.

• Exceptional attention to detail and ability to manage workflow effectively.

• Strong written and verbal communication skills.

•   Ability to work collaboratively in a team environment.

•  Proficiency in MS Office and complaint management systems.

• Excellent problem-solving and decision-making abilities.

• Ability to thrive in a fast-paced and dynamic work environment.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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