Senior Support Analyst - Supply Chain

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Join Us Now!

Your role at Baxter

Support end users of RapidResponse for service requests (parameter update, data changes, coaching…) and incidents (data issue, system bug, coaching…). Coordinate issue resolution with IT and RR developers. Support new developments and system upgrades through functional testing and entire regression testing. Monitor system performance, data refresh, number of scenarios, …

What you'll be doing

• Support planners for E2E planning activities (planning of demand, distribution, production, inventory, capacity & material),

• Coordinate and resolve issues with RapidResponse (data, defects, lack of training…),

• Support end users for service requests (parameter changes, site mapping, off-cycle changes to demand…),

• Maintain the Rapid Response planning system (parameters, calendars, system upgrades…),

• Monitor system (daily data refresh automations, system performance, parameters…),

• Liaise with other teams to resolve issues (IT, developers, process experts, regional SMEs…),

• Support development, testing and deployment of new functionalities and processes,

• Support development, testing and deployment of functionality enhancements through requirements, functional testing, training of users…

• Support deployment of RapidResponse to new sites, new MRP-MRP connection…

• Drive adoption and effective utilization of SC systems by coaching and supporting the user community,

• Run planning activities as a central team (shadow planning for validation, improving user adherence, back-up during employee leave…),

• Support projects focused on the global transformation of the supply chain of Baxter from a systems and processes point of view,

What you'll bring

• University degree in Industrial Engineering or Supply Chain Management or equivalent level by career with at least two to five years in planning.

• Experience in ERP systems.

• Demand planning including statistical forecasting

• Master production planning & line load scheduling including capacity planning

• Material requirement planning

• Distribution planning

• Fluent English: writing, reading and speaking.

• APICS certification is a plus.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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