Senior Director Product Delivery Excellence & Commitment To Quality, HST (medical device, work on-site)

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter:

The Healthcare Systems and Technologies (HST) segment is comprised of our Care and Connectivity Solutions (CSS), incorporating Patient Support Systems (PSS), the best known for hospital beds; Global Surgical Solutions (GSS), operating room equipment such as lighting, booms; and Care Communications, the digital platform that delivers software and information technologies to improve care and de‐liver actionable insights to caregivers and patients; empower care‐givers by connecting every moment of care. HST also includes the Front Line Care division which provides connected monitoring, intelligent diagnostic and respiratory health solutions including a full range of vital signs, diagnostic cardiology, vision car, physical assessment devices. Baxter’s HST segment with a very eclectic product portfolio is a ~$3B business globally and is expected to play a major role in Baxter’s growth over the coming years, with significant investments being made internally and inorganically.

As Senior Director, Product Delivery Excellence & Commitment to Quality, HST, you will be a critical thinker and senior leader, to facilitate the strategy, planning, governance, standards, guidelines and process improvement opportunities related to Product Delivery Excellence for the Hospital Systems and Technologies segment.  As part of the Product Delivery Center of Excellence, you will be responsible for Policy, Process, and Governance areas to create and implement common processes as a set of standards, allowing the management of multiple programs simultaneously in an effective and efficient manner. This will entail the definition and institutionalization of approaches, templates and applications for product delivery to ensure and continuously improve new product development and life cycle management.  Common methodologies and best practices will be developed and leveraged across all divisions making it possible for project managers to work more seamlessly and effectively toward their objectives. You will coordinate and facilitate cross-division and cross-functional teams in the definition and continuous improvement of Baxter’s Product Development Excellence opportunities. In addition, you will be responsible for providing governance, guidelines and execute the initiative “commitment to quality” (“CtQ”). As senior leader you will own a $20M investment into “CtQ” and leadership over the responsible teams

What You’ll Be Doing:

•            Develop and lead the product delivery process including governance, requirements tracking, issue tracking and resolution, best practices development and communications, solution configuration and change management/control, and community collaboration within and across all segments

•            Support business and project activities for technical, design, and gate reviews, as well as assist with preparation for business analysis and compliance

•            Assist divisional and segment PMO teams and portfolio leads with product/portfolio review preparation

•            Support the segment/divisional PMO Leads with their portfolio and project activities as needed

•            Accountable for monitoring and improving the performance of all active pipeline programs and projects, working as partner with the various Segment Core Teams and functional leaders to drive the right rigor in product delivery planning, execution, and governance

•            Develops and implements project pipeline metrics, and actively engages senior management in review and continuous improvement based on project and pipeline performance

•            Develops and implements Program Management effectiveness metrics. Regularly surveys stakeholders, including core teams and management, to identify issues and opportunities for improving effective and efficient execution

•            Facilitates regular program and project reviews, testing for probabilistic planning, proactive risk management, and critical thinking to ensure predictability, quality, and communication

•            Create a systematic approach to improving project planning accuracy and project cycle time

•            Ensures effective execution of project governance meetings (gate- and project reviews), project intake/selection and regular portfolio reviews

•            Ensures clear prioritization and execution of all projects in accordance with expectations in terms of milestone deliverables and budget

•            Conducts regular reviews to assess progress and adjusts to keep projects on track in terms of technical and quality deliverables, timelines, and budget

•            Ensures effective communication at all levels of the organization, across core teams and with senior business leaders. Provides regular progress reports to management and stakeholders on PDE milestones and roadmap progress

Specific detailed accountabilities related the commitment to quality (“CtQ”) are:

•            CtQ Leadership: responsible for driving and maintaining a culture of quality excellence across all departments; setting quality standards, implementing quality improvement initiatives, and ensuring compliance with regulatory requirements

•            Product Ownership: as primary owner “CtQ” integration product quality for new and existing products into Baxter Standards is key; overseeing the entire product lifecycle, from design to delivery, to ensure that all products meet the highest standards of quality and safety

•            Continuous Improvement: it will be expected to continuously improve quality processes, systems, and methods; identifying areas for improvement, implementing changes, and measuring the impact of these changes on product quality and customer satisfaction; driving a culture of continuous learning and improvement within your team.

Your Team:

As the Senior Director, Product Development Excellence, you will report directly to the VP R&D PSS & GSS. You will build and lead a global team of 60.

Your Location:

The role is located at our prominent R&D and manufacturing facility in Batesville, Indiana (halfway between Indianapolis and Cincinnati). Alternatively, we will consider candidates located at our global corporate headquarters in the greater Chicago, IL area northern suburb of Deerfield, our facilities in Raleigh, NC, Skaneateles Fall, NY, Monterrey, Mexico, Munich, Germany or Pluvigner, France. Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. 

What You’ll Bring:

•            Bachelor's or Master's Degree in Science or engineering field, Business Administration, or other related field, or equivalent work experience, is required

•           10+ years of management experience, with 6+ years of experience in a leadership type role within a multi-division portfolio management group of a medical device manufacturing company

•            Proven, experienced manager adept at directing, motivating and facilitating skilled professionals in a dynamic, high pressure, constantly changing environment

•            5+ years managing projects or programs across highly matrixed organizations

•            10+ years Program and/or Portfolio management experience

•            Able to facilitate shared outcomes from cross-functional teams with competing priorities

•            3+ years technical experience with solution configuration and administration

•            Strong analytical/strategic thinking skills. Ability to lead and provide strategic input and communicate complex ideas and strategies to executives

•            Strong data modeling and PowerPoint presentation skills

•            Team player who brings creativity to problem solving

•            Self-starter and proactively thinks about opportunities to drive meaningful improvements

•            Mature, self-aware individual with demonstrated leadership capabilities

•            Highly competent communicator, both orally and in writing

•            Is comfortable in ambiguous and rapidly evolving situations

•            Can maintain perspective and focus on key priorities for the overall business

•            Proven change management experience to drive new processes and initiatives across an organization

#LI-JR1

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $208,000 - $312,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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