Clinical Coordinator

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

SUMMARY

Clinical Coordinator provides point-of-service support with key healthcare providers, clinics and hospitals within a specified geography in order to enhance knowledge about end-stage renal disease, provide best practices in renal replacement therapy, coordinate and provide training, enhance compliance, and provide education on proper product usage. This position requires strong communication and coordination with other stakeholders including patients, caregivers, nurses, physicians, access/patients support programs, and other external foundations and support partners.

Essential duties and responsibilities

• Provides education and trainings for Health Care Professionals. Plans, prepares, implements and evaluates training sessions in both formal and informal modes to promote competence and confidence in the use of Baxter products and therapies.
• Provides first line phone and/or on site clinical / technical support / troubleshooting for equipment and products on an ad hoc basis to promote competence and confidence in the use of Baxter products and therapies.
• Seeks support from the relevant member of the Business on an as required basis to facilitate timely and accurate resolution to customer perceived issues.
• Plans, prepares, promotes, attends and delivers workshops, seminars and conferences as required. At all times only using pre-approved training educational materials.
• Keeps accurate records of all educational activities. Ensures that all trainings are documented as per Baxter policy and procedure.
• Provides support for the sales organization – coordinates and follows up on inquiries and request
• Trains new PD patients on general concept of end stage renal disease (ESRD), renal replacement therapies (RRT) and PD products
• Trains the APD patients (how) to use Baxter’s PD cycler and troubleshoot
• Implements patients retention programs with Renal team
• Supports and performs quality home visits for renal patients and sends home visit assessment to Health Care Professionals
• Reinforces treatment expectations established by the physician, reviews potential product benefits and side effects and reports adverse events and quality issues in a timely manner.
• Consistently complies and implements all company policies, procedures and processes.
• Actively participates in the process of quality improvement including suggesting and implementing improvements.
• Develops and enhances relationships with all levels of external (e.g. nephrologists, intensivists and nurses) and internal customers to create beneficial outcomes for Baxter Healthcare
• Maintains and develops professional and educational credibility. Tracks the current updates/news in the field of professional competence.
• Further relevant responsibilities/ tasks as advised from time to time by your Manager

Who you are

Education/Experience

• Patient educator experience
• Strong interpersonal skill
• Excellent written and verbal communication skills.

Desirable Skills and Qualifications

• Experience in the relevant therapeutic area e.g. Renal or Intensive Care
• Knowledge / ability to interpret clinical papers
• Presentation skills
• Experience with Customer Relation Management and/or Sales Force Automation tools
• Good command of English
• Good knowledge of MS Office environment

What we offer:

• Probation period of 3 months and then for an indefinite period.
• Competitive salary, annual bonuses, recognition award program.
• A workplace environment that is based on our values: collaboration, speed, courage, and simplicity.
• Possibilities for development on a personal and professional level in one of the top global MedTech companies.
• Package of benefits including Private medical care (Lux Med), Life Insurance, and Multisport card.
• Bax4U - cafeteria/lunch cards (300 PLN monthly).
• PPE program with very attractive conditions available for each employee after 3 months.
• Fully covered language courses (English or other languages according to business needs).
• Co-financing of holidays and an additional 2 days off from work annually.
• Additional extra day for birthday.
• Warsaw office location - Powiśle!

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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