Spec, Accounts Receivable EMEA

Your role at the future Vantive

You will be responsible for maintaining their given portfolio of customers and reducing the aging of open AR by improving cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes and providing excellent internal and external customer service.

What you'll be doing

• Complete daily collection activities as prioritized by debt collection software

• Contact customers on delinquent accounts for resolution and payment and record all activities in collection system.

• Understand customer profiles and their related sensitivities.

• Develop strong solid understanding of customer base and company interpersonal structure for effective issue resolution

• Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and critical issue process

• Resolve unidentified payments and other payment related issues assigned by the Global Cash Application Team

• Resolve within the predefined time frame those A/R related Disputes

• Resolve Disputes within own area of responsibility according to the agreed upon timeline.

• Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix)

• Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner.

• Contact customers regarding unidentified Disputes, resolve reason, secure additional documentation as needed and assign accordingly

• Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.

• Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information.

• Follow-up on and collect disputes deemed invalid by the internal functional teams.

• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.

• Support the training and process improvement effort.

• Keep up to date with accounts receivable standard processes and technology improvements

• Achieve past due percentage and cash target related goals.

What you'll bring

• Bachelor degree in Finance

• 2+ years experience in SSC or similar corporate role with primary focus on data analytics.

• Functional knowledge of the accounts receivable and dispute management processes.

We offer:

• The probation period of 3 months and then for an indefinite period.

• Competitive salary, and recognition award program.

• A company culture that is based on our values: collaboration, speed, courage, and simplicity.

• Possibilities for development on a personal and professional level in one of the leading global MedTech companies.

• Package of benefits including Private medical care (Lux Med), Life Insurance, and Multisport card.

• Holiday Bonus, Annual Bonus, Newborn baby Bonus, Christmas Bonus.

• Co-financing for corrective glasses and lenses.

• Bax4U - cafeteria/lunch cards (300 PLN monthly).

• PPE program with very attractive conditions available for each employee after 3 months.

• Fully covered language courses (English or other languages according to business needs).

• Co-financing of holidays and an additional 2 days off from work annually.

• Additional extra day for a birthday!

• Annual Award related to Company Cultural Values.

• Recommend a friend - Referral Bonus.

• Great Warsaw office location - Powiśle!