Customer Service Representative

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Customer Service Representative is responsible for the daily execution of the day to day activities in the customer service department for the B2B market. This responsibility includes customer maintenance (new & existing), timely delivery of products to our hospitals and wholesalers. Timely order & return processing, answering customer calls in a timely & professional manner, daily guidance of released backorders and supporting continuous improvement efforts in general. In this critical role, the CS Representative needs to collaborate to all relevant stakeholders such as Planning/ Warehousing/ Sales and Customers BeNeLux to create a very reliable and consistent great customer experience every single day. This position will provide support to B2B customers in the Benelux region.

Essential Duties and Responsibilities

• Daily execution of Customer Service tasks for the B2B markets: Telephony, Complaints & Returns, Emergencies shipments, Backorders, Credit & Rebills, Escalations
• Supporting continuous improvement efforts;
• Managing internal & external stakeholders
• Escalation management, focal point for the team, internal groups and the customer
• Build up strong relationships with internal/ external customers
• Be able if necessary to perform CSR functions to a high level of expertise
• Coordination of the logistics

Qualifications

• Experience in Customer Service is a big asset
• Fluency in Dutch and French is a must
• Strong customer focus
• Enthusiast, flexible and creative
• Making quality decisions based upon a mixture of analysis, wisdom, experience, and judgment.
• Operating in accordance with Baxter's global business practice standards and ethics
• Strong personal commitment to support Baxter patients and customer clinicians

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.