Inbound Document Routing Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

JOB SUMMARY:

The primary responsibility of the Inbound Document Routing Specialist is processing new prescriptions for Respiratory Health devices, and reviewing those prescriptions for regulatory and compliance requirements. This role is also responsible for reviewing and routing incoming documents to the appropriate work queues, and troubleshooting issues with existing patient accounts. There is collaboration with other departments within Respiratory Health when necessary, and additional administrative duties may be assigned based on business need.

JOB RESPONSIBILITIES:

• Managing the documents received in the inbound fax queue
• Entering new patient prescriptions into Total Information Management System (TIMS)
• Review and verification of the required elements for a valid prescription, per Standard Written Order (SWO) and payer guidelines
• Processing/routing other documentation as appropriate
• Update and maintain existing patient accounts
• Troubleshooting issues with existing patient accounts
• Add and maintain healthcare professionals and healthcare locations within TIMS
• Other duties and projects as assigned

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Associates degree or higher preferred
• 2+ years of industry experience, preferably in health insurance and/or durable medical equipment
• Knowledge of Medicare and State Medicaid payers helpful
• Strong written, verbal, and interpersonal communication
• Strong critical thinking and problem-solving ability
• Detail orientated and ability to manage competing priorities
• Ability to work independently as well as in a team environment
• Possess the ability to manage time and prioritize critical priorities
• Proficiency in Microsoft Office Software
• Experience with Total Information Management System (TIMS)

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,600 - $62,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. 

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.