Service Delivery Supervisor

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The purpose of this role is to manage all current Service Delivery accounts & team for the UKI. When required this will include covering the tasks of the Service Delivery Admin, Forwards operatives and tasks assigned by Service Delivery Manager UKI.

Key Accountabilities

• Support with service delivery requests and conduct audits of Hospitals and customer visits where required.
• Provide proposals (findings from audit and recommendations of service level required & costing) from site audits conducted to commercial business managers.
• Complete open actions assigned from EHS (Environmental, Health & Safety) Internal & External audits for the ForWards teams.
• Ensure all tasks within LSW (Lean Standard Work) are completed. (e.g Business and customer requests are responded to, financial data collated on time)
• Provide an update to the FLT (Forwards Leadership team) on current status of Managed Inventory accounts and pipeline to onboard new customers.
• To chair or support HR functions including disciplinaries, monthly check in’s and investigations
• Ensure ForWards Team are meeting KPI’s & performing role in line with EHS, QA & Operational standards expected.
• Lead allocations of Back Order Management for Service Delivery Accounts.
• Team Schedule, Bank Holiday Planning & Sickness / Holiday Cover.
• Data Collation completed for each site to share with Service Delivery Mgr for CRM’s.
• Encourage standard methodologies within EHS, QA, and Kaizens to minimize waste and seek efficiencies.
• Perform ACE Check ins with all Operatives.
• Manage Operational Hours within ForWards team & keep Overtime costs to a minimum.
• Coordinate hire vehicle servicing, maintenance, and swap overs.
• Maintain & Review all SOJTs / SOPS for team to ensure compliance.
• Support with data management of all Service Delivery Accounts I.e. Picking & Driver Instructions.
• Supervise and support all day-to-day functions of Managed inventory service along with Administrator such as Order processing, backorders, customer queries.
• To complete face to face service level reviews with all customers.
• To ensure all Forwards operatives required practices are appropriate and up to date; SOPs, OJTs, BAXU, Driving (Traxall), DBS, Manual handling, HR
• To perform routine spot checks at hospital sites to ensure high standard is being maintained.
• To manage workload effectively, working collaboratively with multiple departments

What are some of our benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance
• Commitment to growing and developing an inclusive and diverse workforce.
• Baxter is committed to growing and developing an inclusive and diverse workforce – you can read more about our specific values here https://www.baxter.com/careers/inclusion-diversity.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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