Lead, Customer Service

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

About Baxter Healthcare Corporation

A leading global healthcare company with a mission to save and sustain lives. With a rich history of more than 85 years, Baxter develops, manufactures, and markets products that are used by healthcare professionals worldwide. Our dedication to innovation, patient care, and community involvement sets us apart and drives our dedication to improving healthcare globally.

The Opportunity

As the Lead, Customer Service, you will have the outstanding chance to create a significant impact in a world-class organization. In this role, you will be responsible for overseeing customer service operations, ensuring flawless order processing, and maintaining outstanding customer happiness. Additionally you will play a meaningful role in crafting the customer experience and driving the success of our business.

Key Responsibilities

• Perform order entry into ERP (JDE) for order to cash transactions, including sales orders, return orders, discount/mark up orders, and rental expenses, among others.
• Establish and maintain daily communication channels with commercial and marketing teams to ensure a seamless flow of information and teamwork.
• Supervise and manage KPI and make vital adjustments to meet goals, always striving for efficient operational performance.
• Stay up to date with relevant regulations and develop operational procedures to ensure compliance.
• Effectively communicate and resolve system issues with the global team, both in day-to-day troubleshooting and during system upgrade projects.
• Lead projects related to delivery and commercial operations, taking ownership of planning, execution, and providing support to team members under the mentorship of the Fulfillment Manager.
• Supervise and mentor team members, providing regular feedback and mentorship through ACE check-ins to drive individual and team growth.

Qualifications

• Deep knowledge of order to cash processes, with a proven track record of successfully performing order taking transactions in a customer service role within a manufacturing environment.
• Experience in leading a team and performing work as a leader, demonstrating strong leadership and interpersonal skills.
• A dedication to accuracy and a commitment to constantly improving efficiency, to ensure that processes are streamlined for outstanding outcomes.
• Flexibility to adjust communication style for diverse audiences.
• Strong presentation and facilitation skills, enabling effective partnership and knowledge sharing.
• Basic English skills (writing, reading, and speaking) to effectively connect with distributed team.
• Pharmacist license (Nice to have)

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.