Front Office Customer Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

As a Front Office Customer Service representative at Baxter, you will be at the forefront of our mission to deliver world-class healthcare solutions. This role offers an outstanding opportunity to interact directly with our clients and patients, providing the highest level of customer service and support.

WHAT YOU'LL BE DOING:

• Respond and filter incoming communications
• Co-operate to Plan service activities with available system tools
• Ensure the shipment of the machines and the receiving to the customer and Co-operate to solve the shipment problems and support sellers and technicians
• First point of contact from customer side to manage Vaporiseurs - APD and Infusion
• Ensure the tracking history of the devices managed in the technical service
• Link customers to available technical specialists when needed
• Co-operate to keep the system database GSP/BOOST and JDE updated while following available guidelines / procedures and processes and prepare the required report.
• Co - operate to execute processes where customer care is part of the target audience
• Ensure the complaint management
• Manage all EDI errors JDE/GSP/BOOST for field organization
• Co-operate with the local Service organization and supporting functions to support local objectives

WHAT YOU'LL BRING:

• Proven experience in a customer service or front office role.
• Outstanding communication and interpersonal skills.
• Strong organizational abilities with keen attention to detail.
• The ability to successfully implement solutions and resolve issues effectively.
• Proficiency in using office software and equipment.
• A positive attitude and the ability to work collaboratively within a team.
• The ability to determine priorities and manage time effectively.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.