Field Service Representative (Bilingual - FR & EN)

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Your Role at Baxter

You will be a part of a service center team aiming to provide an excellent level of support to internal and external customers.   This position will be supporting a project to perform on site field upgrades to execute field- based hardware upgrades to medical devices at client sites across Canada.  Duties will include equipment cleaning / decontamination, inspection, upgrade, testing and record keeping.   You are able to work in a fast-paced team environment, meet timeline and production commitments and produce quality results.

What you'll be doing:

• Follow the technical procedure to perform the target hardware upgrade at customer sites throughout Canada.This includes cleaning / decontamination, performing the upgrade and testing / validating each device serviced.

• Interact with customer representatives in a positive, professional, helpful manner that results in a positive experience for the customer

• Produce quality results

• Meet production targets

• Maintain accurate, useful and complete service records in Baxter’s service systems

• Maintain and ensure certification of all work and test equipment as per company operating policies and procedures.

• Following all applicable Baxter policies and procedures.

• Travel to and from customer sites both locally in East Canada (day trips) and across the country (regular multi-week trips – 50% to 70% of the time away from home)

What you'll have:

• Technician Diploma or Technologist, Engineering or BSc.

• Electronics, Mechanics or Mechatronics experience

• Minimum 3 years in a Technical Service environment

• Technical experience within a Services business

• Technical production experience

• Fully Bilingual - French and English

• Customer facing service experience

• Experienced in repairing electro-mechanical equipment down to electronic and mechanical component level in a service centre environment

• Strong communication skills, both written and verbal

• Strong attention to detail

• Analytical and problem solving skills

• Proficient with Windows and PC based applications

• Must pass the training course with a minimum 80% passing grade.

• 30 wpm or better typing speed

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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