Inventory Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Job Description: Inventory Specialist, Customer Experience Team

Location: Houston, TX

Who We Are:

Baxter is growing! We are looking for Inventory Specialists to join our Customer Experience Team who are passionate about digital health and helping cardiac patients through our innovative remote patient monitoring body sensor technologies. Inventory Specialists are responsible for the pickup, documentation, storage, deposit, and general management of all CAM Patch hardware that passes through the Houston office. In addition to these inventory-related responsibilities, the Inventory Specialists are also expected to perform other Customer Experience tasks within the organization, including but not limited to addressing inbound customer inquiries to Bardy Diagnostics and BDx Solutions with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of Bardy Diagnostics’ customers (patients, physicians, and their staff). This is where our work matters!

What You'll Do:

• Daily receive incoming devices from USPS or Carrier and correspondence with USPS or Carrier representatives.
• Manageme device storage functions, including inventory check-ins, storage room audits, and reports.
• Execution of device refurbishment functions (the breaking down, separation, and distribution or CAM Patch elements), including the re-packaging of elements for refurbishment and the destruction of PHI (Patient Health Information) via secure (HIPAA-compliant) processes.
• Management of scheduling and communicate with shredding/data-destruction service representatives.
• Production of On-Demand inventory reports at the request of the Customer Experience Team Manager or the Director of Customer Experience; reports may include insight into Houston, Sales Rep (Trunk Stock), or On-site Customer inventories.
• Distribution of Mail-to-Patient products as needed.

Secondary Job Functions & Responsibilities:

• Answer all incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of creating excellent customer experience and industry-leading customer service.
• Address questions and educate customers, sales staff, and patients.
• Redirect calls to subject matter experts as defined in protocols.
• Document all calls or correspondences.
• Handle emails/voicemails as assigned.
• Demonstrate compassion and decrease customer tension.
• Promote the value of Bardy Diagnostics cardiac monitoring.
• Exhibit a high sense of urgency.
• Identify, document, and raise potential patient or customer complaints

What You'll Bring

• High School diploma or equivalent
• 1-2 years of experience in an inventory control position preferred
• Knowledge of medical terminology preferred
• Excellent multitasking and organization skills
• Excellent verbal and written communication skills
• Computer skills including proficiency in MS Office
• Knowledge of multi-line telephone system
• Excellent customer service skills when interacting with all internal and external clients
• Bilingual is a plus
• Persistence, professionalism, excellent phone etiquette

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The rate for this position is $16 per hour.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.