Kidney Care Strategic Initiative Leader - Customer Experience

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

The Strategic Initiative Leader - Customer Experience will lead the planning and execution of transformation initiatives for KidneyCo.

This role is responsible for defining and scoping specific transformation initiative collaborating closely with leaders across KidneyCo functions/geographies and, coordinating and organizing efforts across individual transformation workstreams. This role will also organize events and workshops in a structured way to find opportunities for end-to-end process improvement.

The core purpose of the Transformation Lead is to:

• Engagement:  Foster strong relationships with key stakeholders, including executive leadership and cross-functional teams, to gain support and ensure alignment for transformation projects.

• Transformation Strategy: Guide the cross functional team in the development and refinement of the overall transformation strategy and vision for the initiative, aligning with the objectives and goals of the organizations. Drive consensus among stakeholders and senior leadership on the transformation.

• KPI Measurement & Governance: Develop and implement a roadmap, performance metrics and tracking mechanisms to drive the effectiveness of transformation initiative, providing regular report-outs to senior leadership. Prepare and facilitate governance reviews with senior leadership. Maximize business results through continuous improvement in organization's ability to execute programs from identification through implementation.

• Project and Program Management: Stay up to date with industry trends, emerging technologies, and best practices in transformation management. Identify opportunities for process improvement. Work closely with stakeholders to mature KidneyCo’s project management systems, processes, tools, and skill-level. 

Responsibilities:

• In this critical and highly visible role, you will support, develop, and execute strategies to accelerate our transformation business plan, our processes, and solutions

• Lead, organize, and conduct workshops working with leaders and key partners across business units, and synthesize findings into opportunities/initiatives for the transformation program

• Define and structure the program management approach, and guide initiative leaders to follow through a consistent program management cadences and documentation

• Manage execution of initiatives and coordinate efforts and thinking across workstreams to ensure initiatives are delivered timely, interdependencies across initiatives are supervised, and risks/issues are uncovered and raised to program leaders for resolution

• Lead development of executive-level presentation to report out on initiative progress, drive decision making and work on materials for senior leaders on a regular cadence as well as ad-hoc basis

• Support the initiative goal setting process and establish / implement tools and mechanisms to supervise progress and ensure value realization from initiatives

• Conduct current and future state definition and analysis and ensure alignment at an executive level

• Build tools, templates, and processes to support effective change and transformation enablement. Promote integration and coordination with leaders and team members across initiatives teams, clarifying interdependencies and ensuring streamlined communication between the teams

• Lead initiative team meetings to provide guidance to the initiative teams, to uncover and to help team prioritize issues/risks to resolve, and bring these insights into program level regular meetings

Qualifications:

• 15+ years of professional experience in project/program management and knowledge of Corporate Finance
• Track record of delivery of global continuous improvement projects on schedule and on budget that meet or exceed targets
• Strategic and critical thinking, approaching problem solving with structure and creativity
• Demonstrated capabilities in putting thoughts into executive level materials
• Experience in tracking project goals, risks, and issues, conceptualizing mitigating strategies and presenting the same to senior management
• Strong analytical skills and experience in processes, workflows, metrics development
• Demonstrated experience as a collaborative team member with good interpersonal skills, including the ability to report important issues and options clearly
• Analytical capacities to synthesize large quantities of data and information and present thinking to the leadership
• Intellectually curious with a drive for continuous improvement and margin accretion
• Keeps updated on industry and company practices relevant to project management, e.g. metrics performance indicators, protocols, etc.
• Developing executive presentations with effective storyboarding, status update
• Project Financial Evaluation skills incl. DCF Valuations, CAPEX planning & NPV analysis

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $200,000 - $30,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive . For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.