Customer Service Warehouse Lead

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter:

Join us at Baxter Healthcare Corporation as a Customer Service Warehouse Lead, where your expertise will drive detailed order management and customer happiness. This position stands out because it bridges customer service and warehouse operations, ensuring that our outstanding products reach our clients efficiently. You will handle order tracking, emergency requests, and status updates, particularly for our Infusion Therapies and Technology, Pharma, and Advanced Surgery business segments.

Your team:

At Baxter, we take pride in creating high-quality products that prioritize the needs of our patients. Join our high-reaching team and collaborate with individuals from all over the world to make a difference. This role provides the opportunity to develop your abilities and gain exposure to different aspects of our diverse portfolio, supported by a dedicated leadership team passionate about your growth.

What you'll be doing:

• Partnering with the Center for Service and other UCAN Fulfillment teams, you will be the point person for tracking, expediting, and providing order status updates as requested.
• Deliver superior service to both internal and external customers by coordinating with Warehouse personnel and Customer Service teams.
• Handle Customer Service tasks, including answering calls from a toll-free number and handling non-phone-related activities (fax, email, etc.).
• Address and resolve exceptions, general inquiries, and correspondence for customers, ensuring their needs are met promptly.
• Provide accurate, responsive, and efficient updates on order placements, backorder fulfillment, shipping discrepancies, customer returns, and other requests.
• Enter, disposition, or assist in closing out RMAs to maintain smooth operations.
• Serve as the point person for bulk buy or specialized/customized orders unique to the Mt. Carmel Global Logistics Center. This includes order placement, lot assignment, and tracking orders through to delivery.
• Resolve and document service failures that impact both the customer and the organization, ensuring issues are addressed and solutions are implemented effectively.
• Collaborate with various departments such as the Center for Service, Global Logistics Center employees, Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, and various sales representatives.
• Identify and provide process improvement opportunities to enhance teamwork between order fulfillment tasks and Customer Service.

What you'll bring:

• A High School Diploma and 2-4 years of experience in Customer Service.
• Demonstrated capacity to effectively prioritize and complete multiple tasks.
• Strong verbal and written communication skills are essential.
• Proficiency in Microsoft applications and a strong interest in working with web-based applications.
• Willingness to work on-site and be based within 50 miles of Byhalia, MS.
• Demonstrated ability to provide customers with superior service and achieve a high level of customer satisfaction.
• Familiarity with warehouse operations and logistics processes.
• Strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills.
• Experience with JD Edwards system and warehouse management systems.
• Flexibility to cover shifts during customer service hours of operation, which are from 7:00 AM to 6:00 PM CST.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $56,000.00 - $61,600.00 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive (REMOVE IF NOT APPLICABLE). For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.