Fulfillment Manager - Southeast Asia & India

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Position: Fulfillment Manager, SEA and India

Location: Kuala Lumpur Office

Report to: Fulfillment Head, JP, TW, HK, SEA and India

Work Flexibility: Intentionally Hybrid

Job Scope: The Fulfillment Manager, SEA and India is responsible for meeting business objectives while managing teamwork for daily fulfilment operations. Support commercial needs by driving fulfilment related activities. Identify and implement continuous improvement initiatives that maximize cost saving and operation efficiency. Responsible for managing daily task operations, logistic & warehousing activity, import custom clearance and monitor distributor performance and KPI monitoring. He/she will possess strong communication and people-influencing skills in support of strategic initiatives both within the supply chain organization and across the business units.

Job Responsibilities:

Fulfilment Activities
Responsible to manage/ oversee:

• 4PL/3PL new part creation

• Monthly expired/write off validation & approval

• Softcopy filing for SCM docs (PO, GR, Invoice, PL, etc.)

• Submission of docs to finance

• Freight billing recon with forwarders

• Update billing tracker

• Review incoming shipment delays and escalate to planner

• COO, Form D endorsement & Courier

Distributor and 3PL/4PL Management
Responsible to manage/ oversee:

• Distributor’s contact point for operation coordination

• Process billing and credit note to distributor

• Reconciliation & 3-way check for all PO/GR

• Inbound damage report validation & approval

• Manage 3PL/4PL operation ensure it meet our requirement

Import & Export
Responsible to manage/ oversee:

• Import & Export coordination with 3PL/4PL

• Provide ship docs as required (PL, Invoice, COA)

• Coordinate with carrier, forwarder and distributor for import container

• Carrier - NOA for inbound container

• Forwarder - HS Code, Import permit

• 3PL/4PL - inbound container delivery to warehouse

• Email CIPL to 3PL/4PL

Travelling Patient Support
Responsible to manage/ oversee:

• Coordinate travelling patient order & book transaction in JDE

• Email communication between DKSH customer for travel request

• Creation in GTC for approval

• Interco travel patient invoice creation billing and OK PO receipt

KPI, Cost Control, & Cost Savings
Responsible to manage/ oversee:

• KPI / objectives as required by business

• Control cost within area of operation

• Prepare annual budget and quarterly forecasting, join and report monthly cost variance comment

• Cost savings initiative/project.

Education & Experience:

• Bachelor of Business Admin, Supply Chain or Logistics Management is preferred but not mandatory.

• APICS CPIM or CSCP certification highly desirable.

• At least 10 years of experience in all aspects of the supply chain process including fulfilment order processing, logistic, transport, warehousing, import & export operations.

• Customer service experience and system familiarity preferred.

• Embraces change, challenges status quo and makes recommendations for improvements to products and processes. Creates tools that help simplify job tasks and shares these with others.

• Related experience in Pharmaceutical/Medical Device Manufacturing environment or related production industry experience preferred.

• Related experience in managing with multiple planning (ERP) systems and interfaces

• Working knowledge of inventory, planning systems and order/purchasing systems

• Working knowledge of Microsoft based systems; mastery of Excel is a must

Other Personal Attributes

• A strong team player with excellent communication, organizational and interpersonal skills and ability to operate in a matrix environment

• Key stakeholders Management (Internal/ External) such as BU Lead, GM of Country.

• Have Learning Agility and Able to Manage Complexity

• Strong problem solving and resolution skills

• Strong analytical and presentation skills

• Keen driver for process improvement

• Deep understanding of Business dynamics and Supply Chain

• Excellent attention to detail

• Strong initiative and able to lead/work independently

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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