Senior Quality Specialist, Technical Services

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Role
We are seeking a Senior Quality Specialist to join our Technical Services team at Baxter. As a key member of our team, you will play a critical role in ensuring processes and procedures for Technical Service Operations in Australia and New Zealand are in compliance to regulatory requirements and in line with Corporate Quality Manual and Global Service requirements.

You will actively participate in the design, implementation and/or maintenance of the quality processes in the field service (technical) operations and service center operations, while maintaining a strong relationship with the Global Services team , and relevant stakeholders across the broader Baxter business. 

This role will be based at our Old Toongabbie office with time spent at the Technical Services Depot. 

Responsibilities

• Provide quality support to field service operations in Australia and New Zealand

• Offer quality support to service center operations in these regions

• Serve as the Local Process Owner for Global Services Quality Systems in Australia and New Zealand, including documentation, procedures, training, internal and external audits, CAPA, non-conformities, and post-marketing surveillance activities

• Coordinate supplier qualification, validation processes (IQ, OQ, PQ protocols), change control processes, and risk assessments

• Ensure compliance in processes such as device release, labeling, storage areas, calibration, decontamination, equipment validations, repair, PM, and spare parts management

• Monitor and act on quality critical metrics using TS systems

• Act as the Local QMR for Technical Service in Australia and New Zealand

• Support and/or lead local or regional Service QA and Operational projects and initiatives as required.

Key Requirements

• Tertiary degree in Science/Biomedical Engineering or related fields

• Proven experience in quality assurance within a technical services environment

• Strong understanding of regulatory requirements and quality systems in Australia and New Zealand

• Prior experience within Medical Devices or Medical Capital is highly desirable

• Outstanding communication and collaboration skills

• Ability to successfully implement quality processes and procedures

• Proven track record of managing and leading projects to a flawless conclusion.

Why Baxter?
At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

Baxter is proud to be recognized as an Inclusive Employer by the Diversity Council of Australia. We are also committed to delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of all people at work.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Baxter encourages applicants of all ages.

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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