Field Service Operations Specialist

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services. You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

The Customer Operations Analyst is responsible for the initial profitability analysis, implementation, and administration of contracts supporting UCAN Technical Services in accordance with company policies, legal requirements, quality requirements, and customer specifications.

The selected candidate will have a crucial role in implementing service contract strategies and tactics. They should possess a strong grasp of contract review and implementation, and the ability to think critically. They will collaborate with Service leaders and Legal teams to analyze and finalize customer service contracts, administer the contract, and support partner relationships through business reviews with service partners.

What You'll Be Doing:

Contract Implementation

• Provide profitability analysis
• Examine contract documents to ensure accuracy and completeness.
• Answer contractual related questions.
• Assist with various contract compliance initiatives.

Contract Administration

• Maintain contractual information including negotiation status and agreed upon terms and conditions in appropriate database.
• Oversee administration of contractual information including generation of reports for tracking and communicating contract requirements.
• Assist with drafting agreements and other legal documents to ensure internal requirements are met.
• Maintain communication to ensure timely execution by the parties.
• Administer pricing changes.

Process Improvements and Automation

• Improve efficiencies for contract renewals, field service engineers incentive program, spare part inventory, and rental programs.

Technical Service and Support

• Monitor and communicate performance indicators and trends.
• Recommend opportunities for driving throughput and financial efficiencies while meeting quality requirements.
• Generate monthly or quarterly service reports summary or critical metric depending on customers' requirement.
• Ship parts and/or supplies to Field Service representatives and/or patients, when required.
• Attend Meeting (s), when required.

What You'll Bring

• Bachelor’s Degree Required
• Must have 3+ years of business operations experience
• Medical device experience required
• Must have 3+ years of experience in MS-Office Excel
• Must have experience working with multi-functional teams
• Must have logistics experience
• Experience in inventory management preferred
• Knowledge and understanding of standard methodologies and processes, with a focus on medical industry experience.

At Baxter, we value fair compensation and transparency. The base salary range for this position is $80,000-105,000. The actual salary may vary based on factors such as skills, experience, time in role, and location. We also offer dental and medical insurance, paid time off, and parental leave.

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
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Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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