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Clinical Solutions Application Engineer

ID de la oferta JR - 133186 Ubicación Irvine, California, Estados Unidos Categoría de Trabajo Technical Services Fecha de publicación 05/01/2024

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter

  • The Connect Solutions Application Engineer (CSAE) will be responsible for onsite management of Care Communications Solutions.

  • You will work closely with UC Irvine Health (UCI) and Baxter teams.

  • Our products support continuous efforts to improve patient care and increase caregiver efficiency using the latest mobile devices.

  • This position is onsite in Irvine, California

  • #Thisiswhere you save and sustain lives through our innovative technology.

What you'll be doing

  • Develops a strong understanding of the entire Care Communications Solution including technical architecture and product offerings.

  • Develops strong, long-lasting end-user relationships, which are referenceable, including growing adoption, ensuring retention, driving overall satisfaction and renewal of software and services.

  • Communicates with project stakeholders on a regular basis.

  • Available for critical issues as defined in the assigned Service Level Agreement (SLA).

  • Assists in identifying and developing standard processes for the Care Communications solution, management, training, and support.

  • Knowledge of Care Communications Web Admin portal with the ability to maintain and edit directory as agreed upon by the assigned hospital.

  • Understands and communicates the Care Communications support process with the ability to assist in resolving/troubleshooting issues (pulling logs, replicating issues, documenting findings, etc.).

  • Develop, update, and deliver training for new hospital staff at UC Irvine Health (UCI).

What you'll bring

  • Bachelor’s degree and/or 3-5 years of equivalent combination of education and applicable work experience in healthcare or IT within a customer-facing role.

  • Must demonstrate good interpersonal and verbal skills and be able to work with frontline nursing, physicians and point of care support services staff.

  • Must have experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point-of-care solutions.

  • Experience within a software or communications industry (preferred).

  • Practical knowledge of healthcare industry (preferred).

  • Network+ Certification or other applicable technical certifications (preferred)

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $76,000 - $104,500 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


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