Analyst, Credit and Collections - Temporal

Vantive: A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

ABOUT BAXTER

Our products and therapies touch the lives of millions of people around the world every day, which is why we are passionate about ground-breaking innovations that bring a more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

There has not been a better time to join Baxter. We are in the midst of a transformation that’s building an outstanding finance organization. Baxter Business Services is a group providing centralized service to many of Baxter’s core business processes. Now we need you. From day one, you will have the opportunity to develop your career through a variety of jobs and experiences and to collaborate with people all over the world. When you join us, you can also expect access to training and mentoring in an encouraging environment. This is where you can do your best work.

Analyst, Credit and Collections - Temporary Contract

Your Role at Baxter

Main objective of the position:

You will be responsible for maintaining their given portfolio of customers and reducing the aging of open AR by improving cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes and providing excellent internal and external customer service.

What you'll be doing

• Complete daily collection activities as prioritized by debt collection software
• Contact customers on delinquent accounts for resolution and payment and record all activities in collection system.
• Understand customer profiles and their related sensitivities.
• Develop strong solid understanding of customer base and company interpersonal structure for effective issue resolution
• Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and critical issue process
• Resolve unidentified payments and other payment related issues assigned by the Global Cash Application Team
• Resolve within the predefined time frame those A/R related Disputes
• Resolve Disputes within own area of responsibility according to the agreed upon timeline.
• Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix)
• Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner.
• Contact customers regarding unidentified Disputes, resolve reason, secure additional documentation as needed and assign accordingly
• Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.
• Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information.
• Follow-up on and collect disputes deemed invalid by the internal functional teams.
• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
• Support the training and process improvement effort.
• Keep up to date with accounts receivable standard processes and technology improvements
• Achieve past due percentage and cash target related goals.

What you'll bring

• Currently studying bachelor’s degree in finance
• 2 years’ minimum experience in a Shared Service Center or similar corporate role with primary focus on data analytics.
• Experience in Collections process improvements.
• Experience working with different ERP (SAP, JDEdwards, Oracle, or others) and Tools for Collections (
• Functional knowledge of the accounts receivable and dispute management processes.
• High level proficiency in using Microsoft Office suite
• Proficiency using accounting and cash application software preferred
• Proficiency in english communication is a must

Competencies:

• Communication.
• Focus on clientele.
• Critical Thinking and Problem Solving.
• Management of ambiguity.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.