Customer Support Co-ordinator (Remote)
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Seeking to make an impact?
Join us! We have a new opening for aCustomerServiceCoordinator to join ourteam. This role is workingfromhome (if you live close by there is theoptionto go into the Whittle site based in Leicester)
Why Baxter?
Simple! Baxter's products and therapies are found in almost every hospital worldwide, in clinicsandin the home. For over 90 years, we have pioneered significant medical innovations that transform healthcare.
Baxter has 13 sites acrosstheUK, including our UK head office in Berkshire, 3 manufacturing facilities acrosstheUK, and our national distribution centre based in Northampton.
Our products can be found in hospitals and clinicsandin delivering patient care in homes. Play your part to support our mission of saving and sustaining lives by helping us get our products toourpatients.
As aCustomerServiceCoordinator, you will:
Provide professional and responsive support toourpatientsand customers to ensure a positive experience in fulfilling and delivering orders, this could be pricing queries, product complaints.
Effectivelyresolve issues through phone and email communications, adapting to fluctuations in the volume of incoming inquiries
Collaborate cross-functionally within Baxter to more deeply engage customers regarding our products and enhance the overall customer experience
Adhere to the stocktake schedule and ensure orders are processed in time to meet delivery lead times
Identifying challenges and resolving solutions
Provides ourpatientsand partners with the most immediate and high-quality first interaction
What are we looking for?
Excellent written English
Strong can-doattitude
Relationship management iscritical!Nurturing and growing relationships within our organisation
Proven problem-solving skills
Have a clear, professional, and informative communication style
A passionforhelping others
What we offer you:
Salary£24,000 per annum
Access to an enhanced Pension Scheme withtheoptionto have Group Income Protection
Life Assurance x4
A variety of development opportunities: in-house training, coaching, secondment opportunities and internal progression
Support for all aspects of wellbeing: Employee Assistance Programme, annual flu vaccinations, and pension tax planning
25daysofannualleaveplusbankholidays,withtheoptionto purchase an additional 5 days.
A workplace environment that is supportive,inclusive and diverse.
This is a varied and diverse role that is key to the success of our business.
We wouldloveto talk to you if you wouldloveto hear more about the role. Happy to discuss it. Apply here.
Help us build a global company where we're all proud to belong.
We will ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to requestaccommodation.
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Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Dirección
Newbury
Berkshire
RG207QW
United Kingdom Explorar esta ubicación
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Agradecemos tu interés en una carrera en Baxter y nos gustaría conocerte. Unirte a nuestra Comunidad de talentos es una excelente manera de mantenerse conectado, conocer más a Baxter y ayudar a nuestros reclutadores a encontrarte en caso de que haya una oportunidad que coincida con tu formación, tus habilidades y tus intereses.