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Digital Health Customer Success, Sr Consultant

ID de la oferta JR - 140217 Ubicación Deerfield, Illinois, Estados Unidos Ubicaciónes adicionales Plymouth, Minnesota Categoría de Trabajo Marketing Fecha de publicación 08/05/2024
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Descripción general

Aquí es donde la creatividad se encuentra con la estrategia. Como miembro del equipo de Baxter Marketing, trabajará en el diseño, desarrollo e implementación de programas de marketing y estrategias de precios. Aprovechará su experiencia para presentar nuestros productos y servicios para salvar y mantener vidas al sector de mercado relevante. Al trabajar en colaboración con los equipos técnicos y de ventas, habrá oportunidades de aprendizaje, desarrollo y crecimiento profesional futuro en una variedad de campos dentro de Baxter.

  • Apoyo a las padres

  • Educación continua/ Desarrollo profesional

  • Salud de los empleados y Beneficios de bienestar

  • Tiempo libre pagado

  • 2 días al año para ser voluntario

Perfil de éxito

¿Qué hace que un miembro del equipo de marketing de Baxter sea exitoso? Eche un vistazo a algunos de los rasgos principales que estamos buscando y vea si su perfil se ajusta.

  • Comunicación convincente y concisa
  • Pensamiento creativo e innovador
  • Planificación estratégica
  • Inteligencia competitiva
  • Colaborativo
  • Expertos digitales

Digital Health Customer Success, Sr Consultant

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Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

About Baxter Kidney Care’s Digital Health Platform

Sharesource remote patient management platform is a two-way, digital health solution that enables healthcare professionals to stay connected with their home dialysis patients.

Sharesource is the most widely embraced digital health platform for home dialysis, available in 84 countries, which has helped lead more than 57 million home peritoneal dialysis (PD) treatments globally. The remote patient management platform allows healthcare providers to securely view their patients’ recently completed home dialysis-related treatment data that is automatically collected after each PD session. Healthcare professionals can then act on this information by remotely adjusting their patients’ home device settings without requiring them to make additional trips to the clinic.

For our CRRT Systems and Organ Support Therapies in the critical care environment, Baxter’s TrueVue is our suite of digital health solutions specifically developed to help intensive care units (ICU) gather the full potential of data. TrueVue Connect (an add-on digital communication module for the PrisMax 2) sends critical therapy information to the EMR, enabling automatic documentation into a flow sheet and helping nurses refocus time on patient care. TrueVue Therapy Management (an add-on for PrisMax 2) helps hospitals achieve their quality improvement goals.

The Digital Health Customer Success, Sr Consultant Role is a commercially oriented consultative role in our Global Digital Health organization. This position will be primarily responsible for driving post go-live customer success across the Baxter Kidney Care digital product portfolio. Additionally, this role serves as an invaluable feedback loop between our customers and our Global innovation and marketing teams.

Your Team

This position reports to the Vice President of Innovation & Global Marketing – PD, in the Chronic Business of Baxter Kidney Care. The individual will closely partner with the Digital Health presales & implementation team, as well as collaborate with region / country commercial teams.

What you'll be doing

Post-Live Customer Success Management:

  • Practice a consultative approach to ensure customer end-users (e.g. nurses, physicians, BioMed) and patients are optimally using our digital products and realizing the value and benefits of our solutions.

  • Help define “what success looks like” with customers, establish objective metrics of measuring progress, root-cause observed gaps, and find opportunities to accelerate progress

  • Enable on-going customer success by proactively reviewing adoption and outcome metrics for digital products with end-users and leadership stakeholders and providing on-going training as appropriate.

  • Establish credibility by developing a deep understanding of our digital solutions portfolio, clinical workflow and key stakeholder needs – which will help you ensure our solutions are well integrated and operationalized within the customer’s operational and technology ecosystem.

  • Ensure high customer satisfaction and retention, and identify new opportunities for customers to benefit from embracing additional digital solutions and services

Influence Product Innovation

  • Provide timely and meaningful feedback on digital product/service improvements based on customer feedback to Global Product Teams to shape product roadmaps

  • Help the team prioritize innovation and product improvements, including analyses of customer impact and value proposition

What you'll bring

  • Bachelor’s degree or equivalent

  • Dialysis clinic operational experience preferred – e,g, as a Nurse Manager or Practice Manager

  • Additional 3-5 years of experience supporting pre-sales, implementation, training, or post-live customer success management for digital products in Healthcare, MedTech or Life Sciences is strongly preferred

  • Analytical and Process Excellence oriented; Six Sigma Green Belt or higher is a plus

  • Experience in a consulting environment is preferred but not required

  • Broad familiarity with key trends and domains in digital health, e.g. Cybersecurity, Data Privacy, Artificial Intelligence, Data Analytics

  • Exceptional project management and organizational skills, and attention to detail

  • Excellent communication skills; especially asking questions and listening.

  • Problem-solving skills

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $136,000 to $187,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

140217
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Dirección

Explorar esta ubicación 1 Baxter Parkway
Deerfield, IL 60015
United States of America
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Escucha a nuestros empleados

Nuestra empresa se enriquece con una población diversa de personas en más de 100 países que trabajan para resolver, innovar, fabricar e impulsar mejores opciones de atención médica para pacientes de todo el mundo.

Conoce a Madhuri, gerente sénior de iniciativas estratégicas y de productos en India

“Ser especialista en marketing en Baxter es un gran facilitador y brinda oportunidades para desarrollar y ejercer la toma de decisiones estratégicas, la gestión de carteras, la gestión de proyectos, la excelencia en nuevos lanzamientos, el impulso del crecimiento rentable y las campañas de marketing omnicanal. Los líderes aquí son accesibles y receptivos a nuevas ideas. Baxter Me dio la oportunidad de impulsar iniciativas estratégicas en toda la organización de la India, además de mi función de marketing actual.”

Conoce a Bethany, directora de marketing en Estados Unidos

“Me resulta muy gratificante gestionar un nuevo proyecto de desarrollo de productos desde el concepto inicial hasta ver a los primeros pacientes en la terapia. Hace que valga la pena escuchar cómo nuestros productos y terapias están impactando positivamente al paciente y su familia.”

Conoce a Claire, directora de marketing en Singapur

“En mi puesto de marketing actual en Baxter, he adquirido diferentes conocimientos y habilidades, uno de ellos es aprender a mirar las cosas desde diferentes ángulos. Desde el panorama general hasta la implementación de estrategias, mi experiencia me ha permitido ayudar al equipo de ventas a conectar los puntos juntos de manera efectiva.”

Conoce a Sara, líder del proyecto de salud digital de EMEA en Portugal

“Como profesional de carrera temprana, debo decir que Baxter realmente te permite desarrollar tu carrera. Comencé a trabajar en un rol nacional y avancé a un rol en EMEA en Salud Digital, a principios de este año. Poder colaborar en la estrategia efectiva de transformación digital de la empresa, me hace creer en nuestra misión todos los días y estar muy orgulloso de trabajar en Baxter.”

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