Service Operations Supervisor

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter:

As a Service Operations Supervisor, you will report to the Sr. Mgr. Technical and Customer Support, providing direct supervision, leadership, coaching, and daily guidance to your assigned service depot team. Your responsibilities include ensuring safety, customer satisfaction, continuous improvement, and the achievement of key performance metrics, all while following SOPs and work instructions. You will also maintain and build effective relationships with internal customers and local operations teams, and be responsible for achieving cost targets, customer satisfaction, associate development, and operational improvements for your assigned locations.

Your team:

• Your team will consist of multiple depot technicians that repair medical devices with safety and quality in mind.
• Baxter offers a great benefits package including Healthcare Insurance, 401K, Paid Time Off, Parental Leave, and Employee Stock Purchase Plan.

What you’ll be doing:

• Attend and facilitate monthly safety meetings, promoting safety awareness and compliance.
• Maintain a clean and safe work environment through 5S activities
• Ensure safety training, meetings, and medical testing requirements are updated, and all learning modules are completed on time
• Select, train, and optimize team performance.
• Foster a diverse work environment and maintain strong relationships
• Develop staff and self through regular meetings and one-to-one interfacing, ensuring a high-performance workforce.
• Deliver effective oral presentations of information, including product demonstrations, team meetings, feedback of field activities, and cross-training of coworkers for service center and field functions.
• Maintain site inventory accuracy and ensure rapid, accurate work order completion.
• Lead all aspects of compliance with regulations, policies, and continuous improvement initiatives, while preparing cases for personnel and equipment requirements.
• Efficiently lead and apply resources and assets, including implementing expense controls, optimizing parts and equipment usage, and monitoring local expenses.
• Achieve customer satisfaction by working with Service Engineering teams to identify and resolve problems, maintain effective relationships with customers, and track related metrics.
• This role comes with leadership responsibilities and management authority, including handling the hiring process, performance evaluations, work distribution, and administering coaching to employees.

What you’ll bring:

Required

• Associate’s degree or sufficient post high school education or experience in related field required
• Hold a valid driver's license, Have a clean driving history, and obtain a DOT physical card

Preferred

• Bachelor’s degree
• Previous supervisory or team leadership experience and working with medical devices in a hands-on environment
• Experience working with FDA regulated products
• Ability to communicate vision and align staff performance; establish goals and standards for staff; build customer relationships; work as a team with others; mentor and develop staff; recognize and reward staff performance; and follow-up and follow through on commitments and self and staff work assignments
• Adapt to new technologies and be proficient in Microsoft Office
• Schedule flexibility, with occasional overnight travel, and good written and verbal communication skills
• Ability solve problems, work independently, manage time effectively, and resolve conflicts
• Read, comprehend, and apply technical information, present information effectively in various settings, and possess basic mathematical skills

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $72,000 - $99,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.