Remote Service Specialist II - Batesville, IN

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

The Remote Service Specialist will be an intricate position in Technical Support and will have responsibility of executing proactive monitoring and troubleshooting of connected devices as part of Smart Care Remote Management. This position will determine necessary action to resolve any device alerts received that includes software updates, complaint documentation and follow-up, and service work order dispatch and basic troubleshooting of product and user platform issues.

This is a full-time position where the working hours are Monday - Friday 8:00 AM EST- 5:00 PM EST.

The candidate would conduct a Hybrid model where they would report to the Batesville, Indiana office on Tuesday, Wednesday, and Thursday, and work from home on Monday and Friday.

Occasional on-call and overtime may occur.

What You'll Be Doing:

• Execute the set-up and support of Remote Service customers through Smart Care Remote Mgmt.
• Proactively monitor devices for error codes, basic troubleshooting, and software upgrades.
• Troubleshooting and resolution of platform user issues e.g. password resets and user access issues.
• Service dispatch for warranty, contract, and fee for service work.
• Complaint documentation and follow-up for customer resolution.
• Basic technical and general information inquires
• Assisting internal and external customers with Remote Service connectivity implementation.

What You'll Bring:

• High School diploma or equivalent required
• 3-5 years of job-related experience
• Customer service experience
• IT help desk experience preferred
• Basic technical aptitude including service manual and parts breakdown understanding

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Baxflex Does not apply to employees who work in manufacturing plants, distribution centers, Global Technical Services centers, and Renal Care Services (RCS) as they need to be onsite or with customers every day.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,600 to $57,200 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.