Sr. Manager, Procurement Operations

This position reporting to the Senior Director of Procurement Systems & Analytics will be accountable for the operations of centers with connected processes, efficient operations, effective governance, and trusted data.

The role of the Team leader is to ensure effective and efficient operations of this service center. The scope of the role is global and includes overseeing the underlying team members.You will ensure all requests are addressed in a timely and professional manner. You will be the escalation point for all requests and are responsible for implementing strategies to improve end user satisfaction.

What you'll do:

• Hire a team with the right talent and lead them effectively
• Build a global operating model to support in scope processes
• Create all required processes, procedures and metrics
• Recruit, onboard and train new team members
• Lead knowledge transfer from current team members of Baxter Healthcare
• Actively oversee day-to-day transitional tasks.
• Develop KPIs to measure efficiency and effectiveness in collaboration with the Data & Analytics team
• Present metrics and KPIs to stakeholders
• Support end users of Procurement processes and systems Globally.
• Assisting with the development, testing and implementation of new technologies and upgrades of existing technologies, including ERP and Coupa upgrades & electronic catalogues.
• Monitor and evaluate the performance of the team to ensure customer service standards are met.
• Identify areas for process improvement and implement changes to ensure the team is providing the best service to our end user community.
• Managing escalations and ensuring any issues are resolved in a timely manner.
• Identify issues, analyze the root cause, and develop effective solutions to ensure customer satisfaction.
• Troubleshooting and resolving complex technical issues.

What you'll bring:

• Bachelor's Degree; MBA desirable
• Minimum 10 years’ operational and people management experience in procurement shared services
• Experience setting up and leading global team members
• Experience managing global and diverse stakeholder interests and expectations
• High level technical aptitude. Engineering, Electronic or other Technical training.
• High level data and analytics knowledge
• Solutions driven with ability to think strategically and globally
• Excellent oral and written communication skills as well as interpersonal, analytical and presentation skills.
• Risk management skillset with ability to drive innovative solutions and problem-solving analysis and resolution.
• Strong project management skills to drive actions to closure.
• Knowledge of root cause analysis, problem solving, continuous improvement, corrective and preventative action.
• Ability to travel as needed
• Ability to collaborate effectively with cross-functional teams and management

Preferred:

• Experience in a regulated and highly technical environment preferred, such as experience in the Automotive, Aerospace, OEM, and/or Medical Device industries.
• Fluency in other European languages