Customer Service Representative

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Summary

Are you always prioritizing the customer and love to give excellent service we have the perfect job for you! As a Customer Service representative, you will play an important role in our success in getting vital deliveries to patients every day and be a primary contact for our Home delivery-patients and hospitals. You will serve as a customer contact (by telephone or email) regarding such matters as ordering, scheduling and shipping.

Essential Duties and Responsibilities

• You will be responsible for placing orders for our Home delivery-patients and hospitals.

• You will be calling for orders, emails and communicate with the warehouses, pharmacies and clinics.

• You will work in Siebel, SalesForce and Excel daily.

• You will administrate patient travels in Sweden and abroad.

• You will support business with information when applicable.

• You will collaborate with cross-functional teams mainly the Renal team.

• You will maintain the customer - and patient data and keep customer files updated.

Qualifications

• You must be comfortable with Outlook and experience from an order management system is a plus.

• You must have good communications skills as well as good interpersonal and organizational skills.

• High school diploma required.

• Fluency in Swedish and a very high level of English is required.

• It is an advantage if you have experience from Logistics or/and Healthcare

• Previous experience in Customer Service is preferred.

• Flexibility, organization and self-drive to deal with customer requirements.

• A team player who is able to adapt to change and overcome challenges.

• Ability to establish trusted relationships with external customers and internal contacts.

• Possesses a curious mind with the ability to learn new concepts and skills quickly.

What we can offer

• A challenging opportunity for you and also a chance to work in a diverse and experienced team with a great mix of people.

• To play an important role in Baxter’s mission “To save and sustain lives”

• Working hours are Monday to Friday, 8:00-16.30 onsite in Kista.

#IND-NORD

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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