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Global IT Director – Change Management, Kidney Care

Req #: JR - 135231 Location: Deerfield, Illinois, United States Job Category: Information Technology Date posted: 05/03/2024

Overview

This is where we value your strategic mindset, technical expertise and passion for innovation. If you are someone who has the ability to transform strategies into actionable plans while also demonstrating empathy and a willingness to assist others, this might be the right opportunity for you. Your contributions will make a significant impact on Baxter's mission to save and sustain lives.

  • Paid Time Off

  • Employee Health
    Well-Being Benefits

  • Continuing Education/
    Professional Development

  • Support for Parents

  • Employee Assistance Program

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Success Profile

What makes a successful Information Technology team member at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit.

  • Strategic Business Partner
  • Communicator
  • Curious
  • Results driven
  • Collaborative
  • Problem Solver

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Global IT Director – Change Management, Kidney Care

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Your Role

This role will be focused on Day 2 KCO program and will be the Change Management Lead for the entire program crossing over each process area to ensure business impacted teams and external partners (customers and patients) are trained and ready to effectively use the new technology. This position will focus on supporting the people side of the change, including changes to business processes, systems and technologies. The person will apply Organization Change Management (OCM) methodologies: assessing needs, stakeholders, and resistances to create engaging change campaigns and training content to support the organization through various business critical technology or process changes.

This position will partner with System Integration organization that will bring experts and teams to ensure successful development of OCM deliverables including training material to use for system implementation. The role will support guiding principles of the program to utilize solution best practices and out of the box solutions to ensure speed in delivering the solution. The person will also partner with Business Process Owner (BPPO) lead to ensure that solution will meet guiding principles and business requirements to support the KCO customers, patients and internal stakeholders. The role will also partner with BPO lead to ensure stakeholders are defined and managed, that ultimately the systems and processes deliver on commitments to the business results and metrics. The team will also support hypercare process for each deployment to ensure success metrics are met.

What You'll be Doing

  • Develop actionable and targeted organizational change management strategy, approach and key deliverables for assigned projects – including change impact assessments, stakeholder engagement and communication plans, evaluation plans, case for change roadmaps, training plans, sustainability plans and resistance/coaching plans.
  • Build and deliver a robust change management strategy aligned to the complexity of the change and impact to all team members across the globe considering regional perspectives.
  • Collaborate with cross-functional teams to assess the impact of proposed changes on team members, processes, and systems.
  • Identify and analyze potential risks and challenges associated with change and develop mitigation strategies.
  • Create and deliver effective communication plans to keep all stakeholders informed throughout the change process including external and internal stakeholders.
  • Manage the production and delivery of training materials associated with the project. Develop training metrics for effectiveness and adopt changes based on results.
  • Measure the effectiveness of the change management deliverables and make data-driven adjustments as necessary.
  • Conduct regular assessments to gauge the organization's readiness for change and recommend actions.
  • Work closely with the other Program leaders to ensure success in program goals including cost, schedule, time and quality.
  • Provides collaborative leadership in matrix program organization to managers and experienced professional staff.
  • Manages scope, schedule, quality of defined program timeline and budget.
  • Develops and implements policies and procedures to achieve program goals.
  • Provides overall leadership with internal and external partners to deliver on commitments.
  • Decisions have an extended impact on work processes, outcomes, and customers.
  • Interacts with internal and/or external leaders, including senior management.
  • Persuades others into agreement in sensitive situations while maintaining positive relationships.
  • Demonstrated ability to develop working relationships at all levels of management.
  • Demonstrated ability to work in a complex matrix environment.
  • Generates solutions to issues in timely manner which may require responses daily.
  • Ensures employees and teammates operate within guidelines – provides effective coaching to all levels of the organization.
  • Gains consensus from various parties involved including outside partners that provide critical resources to the program team.
  • Analytical skills to measure the impact and success of change initiatives.
  • Demonstrated ability to manage multiple projects and deadlines simultaneously

Required Qualifications

  • A bachelor’s degree in business, Organizational Development, or a related study.
  • 10+ years proven experience in organizational change management.
  • Certification in change management (e.g., CCMP, Prosci, etc.) preferred.
  • Experience with virtual learning instructional design tools such as Articulate Storyline, Adobe, Vyond, Camtasia, etc. desired.
  • Experience as the Change Lead on a large-scale digital transformation, such as an ERP implementation preferred.
  • Experience with all stages of change management methodologies and tools, including creating a Stakeholder Analysis, Change Impact Analysis, Communication Plans, Engagement Plans, Readiness Assessments, Training Plans, and developing training content.
  • Familiarity with project management approaches and tools, including the use of ADO, Jira, etc. to track progress on change management work assignments and deliverables.
  • Experience applying change management plans in a global operation, manufacturing and/or highly decentralized company.
  • Driving Results - Has a passion for achieving excellence in delivery, solving complex problems, and taking ownership.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $184,000 - $276,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

135231

Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Meet Anchal Tayal, Principal Software Engineer, India

I am proud to be associated with a company whose mission is to Save and Sustain lives. As a Principal Engineer, my key responsibility is to design and implement the new product features in the most efficient, effective, and maintainable way. These products are designed to empower our patients worldwide. It has been an exciting journey so far full of learnings and a sense of satisfaction in what we do and how it impacts lives.

Meet Jorge Ramirez, Senior Specialist - Mexico

Technical skills are really important, but in my case, Baxter helped me in developing soft skills like leadership, work ethic, problem-solving, adaptability, and communication. I’ve learned this by following the example of my manager and some other valuable people. Baxter was the first company that offered me a career plan since the beginning, that was a game changer for me.

Meet Malgorzata Grzesik, Senior Project Manager, USA

I feel that everything that I know at work, I learned it from others. We have amazing people from all over the world with different backgrounds, whom I get to work with and learn from every day. I am part of an organization where developing new skills and growing professionally are welcomed and embraced. I have been given many opportunities to grow and take on new challenges. I am also excited and ready for the new ones to come along. With the support of our IT leaders and amazing teammates, we do great things.

Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Reagan

Meet Reagan, Senior Research Scientist in the United States

For me, the best thing about working at Baxter is being able to do work that’s important to people—especially patients—outside of Baxter's walls. Inside our walls, I get to work with a fantastic team, and we know we're making a difference.

Karthik

Meet Karthik, Director of Renal Care R&D - Digital Health & Co-President of the Asian Leadership Network Business Resource Group, United States

I’m excited about my role because I believe that digital initiatives can make a tremendous impact on lives by allowing people to access the same therapies and have similar care — whether in a hospital, a healthcare clinic, or the patient’s home — anywhere in the world.

Amitha

Meet Amitha, Research Associate in India

Coming from a non-healthcare academic background, my current role has offered ample opportunities to learn a lot of new things. Leaders at Baxter are motivating, help us grow and provide a collaborative environment. The role gives me opportunities to have technical discussions with peers and subject matter experts globally, to learn interacting with customers, and manage project deadlines and deliverables. I am excited about shaping my career here at Baxter

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