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Therapy Specialist

Req #: 180007UL_en
Location: Braine-l'Alleud, BE
Job Category: Sales
Date Posted: 4/4/2018 2:28:50 AM
Baxter International


About Baxter
Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-center dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anesthetics; and pharmacy automation, software and services. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
A Career That Matters
Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.
Role Responsibilities
Responsible for providing customers and / or users with education & training, clinical expertise and / or systems’ and devices’ consulting in order to maximize customer acquisition and growth, customer satisfaction, patient numbers and sales effectiveness in the assigned area while also visiting customers to prospect and generate sales. 
  • Provide sales & marketing teams with the necessary support to accomplish sales objectives
  • Provide clinical and professional expertise to internal and external customers (both pro-actively and need-based)
  • Act as the prime educational and spokesperson on the products / therapies responsible for while developing solutions to complex problems within the operations of the customers’ environment
  • Conduct customer needs analysis and develop tactics to resolve customer issues
  • Develop customer partnerships in order to maximize operational effectiveness through the development and implementation of educational programs on product / therapy utilization
  • Assist marketing in the development, design, coordination and implementation of training programs and product / therapy usage guides for internal and external customers
  • Visit assigned customers to prospect and generate sales while achieving the set sales targets
  • Manage day-to-day relationships with assigned customers & plan visits with them
  • Plan and prepare for each customer visit and record outcomes
  • Communicate all relevant information to existing and potential customers to guarantee their awareness of Baxter product portfolio and its benefits
  • Capture and maintain all relevant sales and customer data
  • Deal with customer complaints & take appropriate actions following internal processes and procedures. Where approved implement corrective actions
  • Provide customer feedback and act as a consultant to sales & marketing teams on designing and improving new / existing products and customer utilization needs
  • Participate in congresses and other customer events


Skills and Experience 
  • Bachelor’s degree required. Nursing or medical / paramedical degree
  • Working experience with dialysis or hemodialysis
  • Fluency in Dutch and English is a must. Fluency in French is an asset
  • Ability to apply scientific / clinical knowledge to support the customer
  • Ability to combine a commercial and an intellectual relationship with customer
  • Strong interpersonal skills
  • Presenting with personal impact
  • Assuring continuity in customer support
  • Working autonomously
  • Selling skills & techniques
  • Technical capabilities to use the products depending on product portfolio
  • Problem solving
  • Team oriented
  • Comply with regulations and standards and protect Baxter’s public reputation 
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.
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